6

Troubleshooting and support

For step-by-step product support, visit www.kodak.com/go/digitalframesupport and select Interactive Troubleshooting & Repairs.

Picture frame problems

 

If...

Try one or more of the following

 

Frame does not

Make sure the power cable is securely connected (page 4).

 

turn on.

Make sure you are using the power cable that was included with

 

 

your frame.

 

 

Make sure the power switch on the frame is On (page 6).

 

 

 

 

Remote control does

Check the battery in the remote.

 

not function.

Make sure the power switch on the frame is On (page 6).

 

 

 

 

Frame does not

Purchase a certified SD/MMC card.

 

recognize memory

Insert a card into the slot, then push to seat (page 5).

 

card.

 

 

 

 

 

Frame freezes up.

Use a paper clip or other slim object to press the recessed reset

 

 

button on the back of the frame (page ii).

 

 

 

Picture frame/computer communications

If...

Try one or more of the following

Cannot copy pictures to my

Make sure your computer is on.

computer.

Make sure the USB cable is securely connected (page 15).

Cannot see my frame as a

Make sure the power switch on the frame is On (page 6).

removable drive.

 

 

 

www.kodak.com/go/support

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Image 41
Kodak EX1011, EX811 manual Picture frame problems, Picture frame/computer communications, Try one or more of the following