Kodak EX1011, EX811 manual Picture frame problems, Picture frame/computer communications

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Troubleshooting and support

For step-by-step product support, visit www.kodak.com/go/digitalframesupport and select Interactive Troubleshooting & Repairs.

Picture frame problems

	If...	Try one or more of the following
	Frame does not	■ Make sure the power cable is securely connected (page 4).
	turn on.	■ Make sure you are using the power cable that was included with
		your frame.
		■ Make sure the power switch on the frame is On (page 6).
	Remote control does	■ Check the battery in the remote.
	not function.	■ Make sure the power switch on the frame is On (page 6).
	Frame does not	■ Purchase a certified SD/MMC card.
	recognize memory	■ Insert a card into the slot, then push to seat (page 5).
	card.
	Frame freezes up.	■ Use a paper clip or other slim object to press the recessed reset
		button on the back of the frame (page ii).
Picture frame/computer communications

If...	Try one or more of the following
Cannot copy pictures to my	■ Make sure your computer is on.
computer.	■ Make sure the USB cable is securely connected (page 15).
Cannot see my frame as a	■ Make sure the power switch on the frame is On (page 6).
removable drive.

www.kodak.com/go/support 35