Kodak EX811, EX1011 manual Wireless network connection, Problem Possible causes and/or solutions

Troubleshooting and support

If...	Try one or more of the following
Cannot copy pictures from	■ Make sure your frame and computer are on.
Kodak EasyShare software.	■ Make sure the USB cable is securely connected (page 15).
	■ Make sure you have installed the latest version of EasyShare
	software (page 1).
	■ From My Collection in EasyShare software, make sure the
	pictures are in the Picture Tray.

Wireless network connection

For software installation and wireless frame setup, see the Wireless Setup Guide.

Problem	Possible causes and/or solutions
Frame cannot connect to	■ Make sure you have a wireless router and that it is
the wireless network —	broadcasting the SSID, or enter the SSID manually.
“Wireless network not	■ Make sure your frame and computer are on.
found” appears.	■ Make sure you have installed Windows Media player 11 and
	you have allowed sharing in Media player.
	■ Make sure the wireless router and network are running before
	the frame begins scanning for a network.
	■ Make sure you are within the operating range of the network.
	Move the frame into the same room with the router.
	■ Check for sources of interference in the wireless signal, such as
	a microwave oven or a cordless telephone.
	■ Check with your router manufacturer for a possible firmware
	update.
	■ Make sure your frame is using the latest firmware. Check
	www.kodak.com/go/digitalframesupport for updates.

36 www.kodak.com/go/support