Troubleshooting

www.kodak.com/go/support 45

Pictures are
cropped
Change the picture size or resolution on your digital camera to 3:2. See
your camera user’s guide for details.
Adjust cropped pictures using Kodak EasyShare software on your
computer.
Select the proper paper size in print options if you are printing from an
application on your computer.
NOTE: Croppin g may vary depending on the select ed picture size (page 14).
A selected
picture does not
print.
The image file may be corrupt. Review the picture on the cam era or
computer and delete, if necessary.
The image file may not be JPEG format. The printer dock can onl y print
JPEG files in stand alone m ode. Conn ect to a compute r (page 22) and use
EasyShare software to print BMP and TIFF formats (page 24).
Nothing
happens when
you try to print
Check the power connections (page 3) or printer battery connection
(page35).
Check the USB cable (page 13) and camera connections (pa ge 7).
Remove the paper-tray. Check that paper is properly loaded, then re-load
the tray (page6).
Load paper if the Paper light glows amber (page4).
Make sure the color cartridge is properly installed (page 5). Install a n ew
cartridge if the Cartridge light is on.
Nothing
happens when
you try to print
(from docked
camera)
Reseat the camera on the printer dock (page 7).
Re-establish the connection. Remove the camera, the n reseat it on the
printer dock.
Make sure there is at least one picture in the camera’s internal memory
or memory card.
Nothing
happens when
you try to print
(from PictBridge
compatible
device)
Check the USB connections from the PictBridge compatible device to th e
printer dock (page 13).
Re-establish the connection: disconnect, then re connect the USB cable
from the PictBridge compatible device to the printer dock.
Make sure there is at least one picture in the PictBridge compatible
device’s internal memory or memory card.
If... Try the following