69 www.kodak.com/go/support
5Troubleshooting
Camera problems
For step-by-step product support, visit www.kodak.com/go/p712support and select
Interactive Troubleshooting and Repairs.
If... Try one or more of the following
Camera does not
turn on
■Remove battery and verify that it’s the correct type, then
reinsert it.
■Insert a charged battery.
■Place the camera on a Kodak EasyShare camera dock (sold
separately), then try again.
■Connect the camera to a Kodak 5-volt AC adapter (sold
separately), then try again. See page 88 for m ore battery
information.
Camera does not turn off
and the lens does not
retract
Camera buttons and
controls do not function
Lens does not extend when
cam era tu rns on or doe s n ot
retract
■Confirm that the battery in camera is charged.
■Turn camera on and off again.
■Lens doesn’t extend in Favorites.
■If problem still exists, get help (see page75).
EVF/LCD screen is black or
does not turn on
■Remove the lens cap.
■Push the EVF/LCD toggle button to chan ge display.
■Press any button to restore the EVF/LCD from power off.
In Review, a blue or black
screen is displayed instead
of a picture
■Transfer the picture to the computer.
■Trans fe r
all
pictures to the computer (see page 19).
■Take another picture. If problem still continues try internal
memory and/or another memory card.
Pictures remaining number
does not decrease after
taking a picture
■Continue taking pictures. The camera is operating normally.
(The camera estimates the number of pictures remaining after
each picture is taken, based on pictur e size and content.)