Kohler Electric Shower manual Customer Service

Customer Service

Mira Showers guarantee products against any defect of materials or workmanship for one year from the date of purchase.

To validate the guarantee, please return your completed registration card.

Within the guarantee period we will resolve defects, free of charge, by repairing or replacing parts or modules as we may choose.

To be free of charge, service work must only be undertaken by Mira Showers or our approved agents in Northern Ireland and Republic of Ireland.

Service under this guarantee does not affect the expiry date. The guarantee on any exchanged parts or product ends when the normal product guarantee period expires.

Not covered by this guarantee:

Damageordefectsarisingfromincorrectinstallation,improper use or lack of maintenance, including build-up of limescale.

Damage or defects if the product is taken apart, repaired or modified by any person not authorised by Mira Showers or our approved agents.

This guarantee is in addition to your statutory and other legal rights.

Spare Parts

We maintain an extensive stock of spares, and aim to have functional parts available for ten years from the date of final manufacture of the product.

Spares can be purchased from approved stockists or merchants (locations on request) or direct from Customer Services.

Spares direct will normally be despatched within two working days. Payment can be made by Visa or Mastercard at the time of ordering. Should payment by cheque be preferred a pro-forma invoice will be sent.

Note! In the interests of safety, spares requiring exposure to mains voltages can only be sent to competent persons.

Service

Our Service Force is available to provide a quality service at a reasonable cost. You will have the assurance of a Mira trained engineer/agent, genuine Mira spares – and a 12 month guarantee on the repair.

Payment should be made directly to the Service Engineer/ Agent, using Visa, Mastercard or a cheque supported by a banker’s card.

Before using your shower

Please take the time to read and understand the operating and safety instructions detailed in this manual.

What to do if something goes wrong

If when you first use your shower it doesn’t function correctly, first contact your installer to check that installation and commissioning are satisfactory and in accordance with the instructions in this manual. We are on-hand to offer you or your installer any advice you may need.

Should this not resolve the difficulty, simply contact our Customer Services who will give every assistance, and if necessary arrange for our service engineer to visit.

If later the performance of your shower declines, consult this manual to see whether simple home maintenance is required. Please call our Customer Services to talk the difficulty through, request service under guarantee if applicable, or take advantage of our comprehensive After-Sales service.

As part of our quality and training programme calls may be recorded or monitored.

Our Customer Services Team is comprehensively trained to provide every assistance you may need: help and advice, spare parts or a service visit.

To contact us

England, Scotland & Wales

Mira Showers Customer Services

Telephone: 0870 241 0888

8:30 am to 5:00 pm Working days (4:30 pm Friday) 8:30 am to 12.30 pm Saturday

E-mail:	technical@mirashowers.com
Fax:	01242 282595
By Post:	CromwellRoad
	Cheltenham
	Gloucester GL52 5EP
Northern Ireland
Wm H Leech & Son Ltd
Telephone:	028 9044 9257 – Mon to Fri 9 am-5pm
Fax:	028 9044 9234 – 24 hours
Post:	Maryland Industrial Estate
	Ballygowan Road
	Moneyreagh, Co Down

	BT23 6BL
Republic of Ireland
Modern Plant Ltd
Telephone:	Dublin014591344–MontoFri9amto5pm
Fax:	Dublin 01 4592329 – 24 hours
Post:	Otter House
	Naas Road
	Clondalkin
	Dublin 22

Mira Showers

Kohler Mira Ltd

Cromwell Road,

Cheltenham GL52 5EP.

Mira is a registered trade mark.

The company reserves the right to alter product specifications without notice.

www.mirashowers.com

P4340 (J96E) © Kohler Mira Limited, November 2003