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IBM R30 manual Getting help and service from IBM, Calling IBM, Getting help on the Web

Models: R30

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Chapter 3. Getting help and service from IBM

Getting help and service .	. . .	.	. .	.	42	Calling IBM	.	.	.	43
Getting help on the Web .	. . .	.	. .	. 42		Getting help around the world . . .	.	.	.	45
Getting help by fax . .	. . .	.	. .	.	43

© Copyright IBM Corp. 2001

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IBM R30 manual Getting help and service from IBM, Calling IBM, Getting help on the Web, Getting help around the world

Contents

ThinkPad R30 Series Service and Troubleshooting Guide Page ThinkPad R30 Series Service and Troubleshooting Guide DANGER Important Notice for Users The FCC RF Safety Requirementiv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad View help topics to learn how to v Install additional memory Finding information with Access ThinkPad viii ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad ContentsChapter 2. Solving computer problems Chapter 3. Getting help and service from IBMx ThinkPad R30 Series Service and Troubleshooting Guide Appendix D. Wireless RegulatoryInformation IndexSpecifications Chapter 1. Overview of your new ThinkPad computerFeatures Your ThinkPad at a glanceYour ThinkPad at a glance Your ThinkPad at a glanceSystem-status indicators TrackPoint Computer display Ultrabay Plus Power jack Monitor connector Modem connector Ethernet connectorFeatures FeaturesProcessor MemoryFeatures External diskette drive - available on selected modelsExternal interface Specifications SpecificationsSize EnvironmentElectrical ac adapter BatterySpecifications v 72 W v Sin-wave input at 50 to 60 HzCaring for your ThinkPad computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips Caring for your ThinkPad computerCaring for your ThinkPad computer Cleaning your computerCaring for your ThinkPad computer 10 ThinkPad R30 Series Service and Troubleshooting GuideChapter 2. Solving computer problems 3. Click PC-Doctor for Windows Solving computer problemsDiagnosing problems Solving computer problems TroubleshootingError codes or messages Message 0194 The computer is carried through the security gate Solving computer problemsMessage 0250 System battery error Solving computer problems16 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problemsSolving computer problems Errors without codes or messagesMessage Fan error Solution If you are using Ethernet Solving computer problemsA power switch problem A password problemKeyboard problems Solving computer problemsIf an external numeric keypad or a mouse is connected Solving computer problemsSolving computer problems TrackPoint problems22 ThinkPad R30 Series Service and Troubleshooting Guide Infrared port problemsSolving computer problems Solving computer problems Standby or hibernation problems4. Click the Device Manager tab For Windows8. Clear the Auto insert notification check box For Windows NTFor Windows XP 1. Click Start → Control Panel Computer screen problems6. Click Advanced For Windows 2000, Windows 98, or Windows MeSolving computer problems 5. Click Display Type26 ThinkPad R30 Series Service and Troubleshooting Guide For Windows NTA television problem An external monitor problemBattery problems Solving computer problemsSolving computer problems Hard disk drive problemsCD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems Problem The CD or DVD cannot be read Solution Make sure that Solving computer problems30 ThinkPad R30 Series Service and Troubleshooting Guide Software problemsSolving computer problems Solving computer problems Other problemsSolving computer problems Starting BIOS Setup UtilitySolving computer problems Recover pre-installed softwareTo create a Recovery Repair diskette Installing a new operating system and device driversTo use the Recovery Repair diskette Solving computer problemsBacking up your system Backing up your registry 1. Click Start → Programs → ConfigSafe → ConfigSafeFor Windows XP 1. Click Start → Control PanelBacking up data 2. Move the cursor to Programs, Accessories, System Tools, and BackupFor Windows Me Solving computer problemsHandling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive 6. Detach the cover from the hard disk drive Replacing the hard disk driveReplacing the battery Replacing the battery40 ThinkPad R30 Series Service and Troubleshooting Guide Replacing the batteryGetting help and service Chapter 3. Getting help and service from IBMCalling IBM Getting help on the WebGetting help on the Web Getting help and serviceGetting help and service Getting help and service Getting help by faxCalling IBM Getting help and service Telephone numbersGetting help and service Getting help around the worldGermany German46 ThinkPad R30 Series Service and Troubleshooting Guide Getting help and serviceDANGER Appendix A. Important safety instructionsDANGER DANGERDANGER v Do not use your computer in or near waterLaser compliance statement Modem safety informationDANGER LUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE KLASS 1 LASER APPARATDANGER Warranty service and support Appendix B. Warranty InformationWarranty Period 52 ThinkPad R30 Series Service and Troubleshooting Guide Before you call for serviceCalling for service The IBM Warranty for Machines IBM Statement of Limited Warranty Z125-4753-06 8/2000Extent of Warranty Part 1 - General Terms54 ThinkPad R30 Series Service and Troubleshooting Guide Items Not Covered by WarrantyWarranty Service Limitation of Liability Part 2 - Country-unique Terms Warranty Service The following is added to this SectionGoverning Law AMERICAS BRAZILLimitation of Liability The following is added to this Section ASIA PACIFIC AUSTRALIACAMBODIA, LAOS, AND VIETNAM The following is added to this SectionINDIA HONG KONG AND MACAUJAPAN Governing Law The following sentence is added to this SectionPEOPLE’S REPUBLIC OF CHINA PRC Warranty ServiceGoverning Law The following replaces this Section EUROPE, MIDDLE EAST, AFRICA EMEAGoverning Law THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED Extent of Warranty The second paragraph does not applyAUSTRIA AND GERMANY The following paragraphs are added to this SectionIRELAND Extent of Warranty The following is added to this SectionThe following paragraph is added at the end of this Section ITALYThe following is added to the end of this Section The following item is added to this paragraphSOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section64 ThinkPad R30 Series Service and Troubleshooting Guide Processing date data Appendix C. NoticesIBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.AFederal Communications Commission FCC Statement References to the Web site addressesElectronic emission notices Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B Emission Compliance StatementEuropean Community Directive Conformance Statement Telecommunication notices68 ThinkPad R30 Series Service and Troubleshooting Guide Fax BrandingAvis Industry Canada requirementsNotice for Australia AvertissementFor the modem with approval number PTC 211/01/081 Notice for New Zealand72 ThinkPad R30 Series Service and Troubleshooting Guide For the modem with approval number PTC 211/01/050Notice for European Union countries Usage environment and your Health Wireless InteroperabilityPage Canada - Industry Canada IC Interference StatementEurope - CE Declaration of Conformity 76 ThinkPad R30 Series Service and Troubleshooting GuideAppendix D. Wireless Regulatory Information 78 ThinkPad R30 Series Service and Troubleshooting Guide Trademarks Singapore80 ThinkPad R30 Series Service and Troubleshooting Guide Index 82 ThinkPad R30 Series Service and Troubleshooting Guide Page 1P P/N 46P6607 Part Number 46P6607