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IBM manual viii ThinkPad R30 Series Service and Troubleshooting Guide

Models: R30

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viiiThinkPad® R30 Series Service and Troubleshooting Guide

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IBM manual viii ThinkPad R30 Series Service and Troubleshooting Guide

Contents

ThinkPad R30 Series Service and Troubleshooting Guide Page ThinkPad R30 Series Service and Troubleshooting Guide DANGER The FCC RF Safety Requirement Important Notice for Usersiv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad View help topics to learn how to v Install additional memory Finding information with Access ThinkPad viii ThinkPad R30 Series Service and Troubleshooting Guide Chapter 2. Solving computer problems ContentsFinding information with Access ThinkPad Chapter 3. Getting help and service from IBMInformation Appendix D. Wireless Regulatoryx ThinkPad R30 Series Service and Troubleshooting Guide IndexFeatures Chapter 1. Overview of your new ThinkPad computerSpecifications Your ThinkPad at a glanceSystem-status indicators TrackPoint Computer display Ultrabay Plus Your ThinkPad at a glanceYour ThinkPad at a glance Power jack Monitor connector Modem connector Ethernet connectorProcessor FeaturesFeatures MemoryExternal interface External diskette drive - available on selected modelsFeatures Size SpecificationsSpecifications EnvironmentSpecifications BatteryElectrical ac adapter v 72 W v Sin-wave input at 50 to 60 HzCaring for your ThinkPad computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerOther important tips Take care in setting passwordsHandle storage media and drives properly Caring for your ThinkPad computerCleaning your computer Caring for your ThinkPad computer10 ThinkPad R30 Series Service and Troubleshooting Guide Caring for your ThinkPad computerChapter 2. Solving computer problems Diagnosing problems Solving computer problems3. Click PC-Doctor for Windows Error codes or messages TroubleshootingSolving computer problems Solving computer problems Message 0194 The computer is carried through the security gateSolving computer problems Message 0250 System battery errorSolving computer problems 16 ThinkPad R30 Series Service and Troubleshooting GuideMessage Fan error Errors without codes or messagesSolving computer problems Solving computer problems Solution If you are using EthernetKeyboard problems A password problemA power switch problem Solving computer problemsSolving computer problems If an external numeric keypad or a mouse is connectedTrackPoint problems Solving computer problemsSolving computer problems Infrared port problems22 ThinkPad R30 Series Service and Troubleshooting Guide Standby or hibernation problems Solving computer problems8. Clear the Auto insert notification check box For Windows4. Click the Device Manager tab For Windows NT6. Click Advanced Computer screen problemsFor Windows XP 1. Click Start → Control Panel For Windows 2000, Windows 98, or Windows Me26 ThinkPad R30 Series Service and Troubleshooting Guide 5. Click Display TypeSolving computer problems For Windows NTBattery problems An external monitor problemA television problem Solving computer problemsCD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems Hard disk drive problemsSolving computer problems Solving computer problems Problem The CD or DVD cannot be read Solution Make sure thatSolving computer problems Software problems30 ThinkPad R30 Series Service and Troubleshooting Guide Other problems Solving computer problemsStarting BIOS Setup Utility Solving computer problemsRecover pre-installed software Solving computer problemsTo use the Recovery Repair diskette Installing a new operating system and device driversTo create a Recovery Repair diskette Solving computer problemsFor Windows XP 1. Click Start → Programs → ConfigSafe → ConfigSafeBacking up your system Backing up your registry 1. Click Start → Control PanelFor Windows Me 2. Move the cursor to Programs, Accessories, System Tools, and BackupBacking up data Solving computer problemsReplacing the hard disk drive Replacing the hard disk driveHandling a hard disk drive Replacing the hard disk drive 6. Detach the cover from the hard disk driveReplacing the battery Replacing the batteryReplacing the battery 40 ThinkPad R30 Series Service and Troubleshooting GuideCalling IBM Chapter 3. Getting help and service from IBMGetting help and service Getting help on the WebGetting help and service Getting help and serviceGetting help on the Web Calling IBM Getting help by faxGetting help and service Telephone numbers Getting help and serviceGermany Getting help around the worldGetting help and service GermanGetting help and service 46 ThinkPad R30 Series Service and Troubleshooting GuideAppendix A. Important safety instructions DANGERDANGER DANGERDANGER v Do not use your computer in or near waterModem safety information Laser compliance statementDANGER LUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE KLASS 1 LASER APPARATDANGER Warranty Period Appendix B. Warranty InformationWarranty service and support Calling for service Before you call for service52 ThinkPad R30 Series Service and Troubleshooting Guide Extent of Warranty IBM Statement of Limited Warranty Z125-4753-06 8/2000The IBM Warranty for Machines Part 1 - General TermsWarranty Service Items Not Covered by Warranty54 ThinkPad R30 Series Service and Troubleshooting Guide Limitation of Liability Governing Law Warranty Service The following is added to this SectionPart 2 - Country-unique Terms AMERICAS BRAZILCAMBODIA, LAOS, AND VIETNAM ASIA PACIFIC AUSTRALIALimitation of Liability The following is added to this Section The following is added to this SectionJAPAN HONG KONG AND MACAUINDIA Governing Law The following sentence is added to this SectionGoverning Law The following replaces this Section Warranty ServicePEOPLE’S REPUBLIC OF CHINA PRC EUROPE, MIDDLE EAST, AFRICA EMEAGoverning Law AUSTRIA AND GERMANY Extent of Warranty The second paragraph does not applyTHE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED The following paragraphs are added to this SectionThe following paragraph is added at the end of this Section Extent of Warranty The following is added to this SectionIRELAND ITALYSOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND The following item is added to this paragraphThe following is added to the end of this Section Limitation of Liability The following is added to this Section64 ThinkPad R30 Series Service and Troubleshooting Guide IBM Director of Licensing IBM Corporation North Castle Drive Appendix C. NoticesProcessing date data Armonk, NY U.S.AElectronic emission notices References to the Web site addressesFederal Communications Commission FCC Statement European Community Directive Conformance Statement Industry Canada Class B Emission Compliance StatementAvis de conformité à la réglementation d’Industrie Canada Telecommunication noticesFax Branding 68 ThinkPad R30 Series Service and Troubleshooting GuideIndustry Canada requirements AvisAvertissement Notice for AustraliaNotice for New Zealand For the modem with approval number PTC 211/01/081For the modem with approval number PTC 211/01/050 72 ThinkPad R30 Series Service and Troubleshooting GuideNotice for European Union countries Wireless Interoperability Usage environment and your HealthPage Europe - CE Declaration of Conformity Interference StatementCanada - Industry Canada IC 76 ThinkPad R30 Series Service and Troubleshooting GuideAppendix D. Wireless Regulatory Information 78 ThinkPad R30 Series Service and Troubleshooting Guide Singapore Trademarks80 ThinkPad R30 Series Service and Troubleshooting Guide Index 82 ThinkPad R30 Series Service and Troubleshooting Guide Page Part Number 46P6607 1P P/N 46P6607