IBM R30 manual Before you call for service, Calling for service

The following services are available during the warranty period:

vProblem determination – Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vIBM hardware repair – If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

vEngineering Change management – Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered under warranty service.

vReplacement or use of non-IBM parts. All IBM parts contain a 7-character identification in the format IBM FRU XXXXXXX.

vIdentification of non-IBM software problem sources.

vInstallation of customer replaceable units (CRUs).

vInstallation and configuration of machine code or licensed internal code that is designated as customer installable.

If you do not register your ThinkPad computer with IBM, you might be required to present proof of purchase to obtain warranty service.

Before you call for service

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your ThinkPad computer and software.

Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your ThinkPad computer also describes the diagnostic tests that you can perform.

If you suspect a software problem, refer to the information for the operating system or application program.

Calling for service

Please have the following information ready:

vMachine type, model, and serial number

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information

52ThinkPad® R30 Series Service and Troubleshooting Guide