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IBM manual ThinkPad R30 Series Service and Troubleshooting Guide

Models: R30

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80ThinkPad® R30 Series Service and Troubleshooting Guide

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IBM manual ThinkPad R30 Series Service and Troubleshooting Guide

Contents

ThinkPad R30 Series Service and Troubleshooting Guide Page ThinkPad R30 Series Service and Troubleshooting Guide DANGER The FCC RF Safety Requirement Important Notice for Usersiv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad View help topics to learn how to v Install additional memory Finding information with Access ThinkPad viii ThinkPad R30 Series Service and Troubleshooting Guide Contents Finding information with Access ThinkPadChapter 2. Solving computer problems Chapter 3. Getting help and service from IBMAppendix D. Wireless Regulatory x ThinkPad R30 Series Service and Troubleshooting GuideInformation IndexChapter 1. Overview of your new ThinkPad computer SpecificationsFeatures Your ThinkPad at a glanceYour ThinkPad at a glance Your ThinkPad at a glanceSystem-status indicators TrackPoint Computer display Ultrabay Plus Power jack Monitor connector Modem connector Ethernet connectorFeatures FeaturesProcessor MemoryFeatures External diskette drive - available on selected modelsExternal interface Specifications SpecificationsSize EnvironmentBattery Electrical ac adapterSpecifications v 72 W v Sin-wave input at 50 to 60 HzImportant tips Be careful about where and how you work Caring for your ThinkPad computerCaring for your ThinkPad computer Be gentle with your computerTake care in setting passwords Handle storage media and drives properlyOther important tips Caring for your ThinkPad computerCleaning your computer Caring for your ThinkPad computer10 ThinkPad R30 Series Service and Troubleshooting Guide Caring for your ThinkPad computerChapter 2. Solving computer problems 3. Click PC-Doctor for Windows Solving computer problemsDiagnosing problems Solving computer problems TroubleshootingError codes or messages Solving computer problems Message 0194 The computer is carried through the security gateSolving computer problems Message 0250 System battery errorSolving computer problems 16 ThinkPad R30 Series Service and Troubleshooting GuideSolving computer problems Errors without codes or messagesMessage Fan error Solving computer problems Solution If you are using EthernetA password problem A power switch problemKeyboard problems Solving computer problemsSolving computer problems If an external numeric keypad or a mouse is connectedTrackPoint problems Solving computer problems22 ThinkPad R30 Series Service and Troubleshooting Guide Infrared port problemsSolving computer problems Standby or hibernation problems Solving computer problemsFor Windows 4. Click the Device Manager tab8. Clear the Auto insert notification check box For Windows NTComputer screen problems For Windows XP 1. Click Start → Control Panel6. Click Advanced For Windows 2000, Windows 98, or Windows Me5. Click Display Type Solving computer problems26 ThinkPad R30 Series Service and Troubleshooting Guide For Windows NTAn external monitor problem A television problemBattery problems Solving computer problemsSolving computer problems Hard disk drive problemsCD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems Solving computer problems Problem The CD or DVD cannot be read Solution Make sure that30 ThinkPad R30 Series Service and Troubleshooting Guide Software problemsSolving computer problems Other problems Solving computer problemsStarting BIOS Setup Utility Solving computer problemsRecover pre-installed software Solving computer problemsInstalling a new operating system and device drivers To create a Recovery Repair disketteTo use the Recovery Repair diskette Solving computer problems1. Click Start → Programs → ConfigSafe → ConfigSafe Backing up your system Backing up your registryFor Windows XP 1. Click Start → Control Panel2. Move the cursor to Programs, Accessories, System Tools, and Backup Backing up dataFor Windows Me Solving computer problemsHandling a hard disk drive Replacing the hard disk driveReplacing the hard disk drive Replacing the hard disk drive 6. Detach the cover from the hard disk driveReplacing the battery Replacing the batteryReplacing the battery 40 ThinkPad R30 Series Service and Troubleshooting GuideChapter 3. Getting help and service from IBM Getting help and serviceCalling IBM Getting help on the WebGetting help on the Web Getting help and serviceGetting help and service Getting help and service Getting help by faxCalling IBM Telephone numbers Getting help and serviceGetting help around the world Getting help and serviceGermany GermanGetting help and service 46 ThinkPad R30 Series Service and Troubleshooting GuideAppendix A. Important safety instructions DANGERDANGER DANGERDANGER v Do not use your computer in or near waterModem safety information Laser compliance statementDANGER LUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE KLASS 1 LASER APPARATDANGER Warranty service and support Appendix B. Warranty InformationWarranty Period 52 ThinkPad R30 Series Service and Troubleshooting Guide Before you call for serviceCalling for service IBM Statement of Limited Warranty Z125-4753-06 8/2000 The IBM Warranty for MachinesExtent of Warranty Part 1 - General Terms54 ThinkPad R30 Series Service and Troubleshooting Guide Items Not Covered by WarrantyWarranty Service Limitation of Liability Warranty Service The following is added to this Section Part 2 - Country-unique TermsGoverning Law AMERICAS BRAZILASIA PACIFIC AUSTRALIA Limitation of Liability The following is added to this SectionCAMBODIA, LAOS, AND VIETNAM The following is added to this SectionHONG KONG AND MACAU INDIAJAPAN Governing Law The following sentence is added to this SectionWarranty Service PEOPLE’S REPUBLIC OF CHINA PRCGoverning Law The following replaces this Section EUROPE, MIDDLE EAST, AFRICA EMEAGoverning Law Extent of Warranty The second paragraph does not apply THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIEDAUSTRIA AND GERMANY The following paragraphs are added to this SectionExtent of Warranty The following is added to this Section IRELANDThe following paragraph is added at the end of this Section ITALYThe following item is added to this paragraph The following is added to the end of this SectionSOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section64 ThinkPad R30 Series Service and Troubleshooting Guide Appendix C. Notices Processing date dataIBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.AFederal Communications Commission FCC Statement References to the Web site addressesElectronic emission notices Industry Canada Class B Emission Compliance Statement Avis de conformité à la réglementation d’Industrie CanadaEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding 68 ThinkPad R30 Series Service and Troubleshooting GuideIndustry Canada requirements AvisAvertissement Notice for AustraliaNotice for New Zealand For the modem with approval number PTC 211/01/081For the modem with approval number PTC 211/01/050 72 ThinkPad R30 Series Service and Troubleshooting GuideNotice for European Union countries Wireless Interoperability Usage environment and your HealthPage Interference Statement Canada - Industry Canada ICEurope - CE Declaration of Conformity 76 ThinkPad R30 Series Service and Troubleshooting GuideAppendix D. Wireless Regulatory Information 78 ThinkPad R30 Series Service and Troubleshooting Guide Singapore Trademarks80 ThinkPad R30 Series Service and Troubleshooting Guide Index 82 ThinkPad R30 Series Service and Troubleshooting Guide Page Part Number 46P6607 1P P/N 46P6607