Solving computer problems
Problem: You hear a noise from the CD or DVD drive when the disc is spinning.
Solution: The CD or DVD drive cover might be bent. Have the computer serviced.
Problem: The CD or DVD tray does not open even if you press the CD or DVD drive eject button.
Solution: Insert a pin into the CD or DVD emergency eject hole and eject the CD or DVD tray.
Problem: The CD or DVD cannot be read.
Solution: Make sure that:
vThe CD or DVD is not dirty. If it is, clean it with a CD or DVD cleaner kit.
vThe CD or DVD is not defective. If it is, try another CD or DVD.
vThe CD or DVD is placed in the tray with the label side up.
vThe CD or DVD format conforms with one of the following:
–Music CD
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–Multisession photo CD
–Video CD
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Note: You can only playback DVD movies if your computer has a
Problem: The DVD movie does not play.
Solution: The region code of the DVD movie you inserted into the
Problem: The control buttons on the DVD movie playback software do not work.
Chapter 2. Solving computer problems 29