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IBM manual ThinkPad R30 Series Service and Troubleshooting Guide

Models: R30

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ThinkPad® R30 Series

Service and Troubleshooting Guide

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IBM manual ThinkPad R30 Series Service and Troubleshooting Guide

Contents

ThinkPad R30 Series Service and Troubleshooting Guide Page ThinkPad R30 Series Service and Troubleshooting Guide DANGER Important Notice for Users The FCC RF Safety Requirementiv ThinkPad R30 Series Service and Troubleshooting Guide Finding information with Access ThinkPad View help topics to learn how to v Install additional memory Finding information with Access ThinkPad viii ThinkPad R30 Series Service and Troubleshooting Guide Chapter 3. Getting help and service from IBM ContentsFinding information with Access ThinkPad Chapter 2. Solving computer problemsIndex Appendix D. Wireless Regulatoryx ThinkPad R30 Series Service and Troubleshooting Guide InformationYour ThinkPad at a glance Chapter 1. Overview of your new ThinkPad computerSpecifications FeaturesPower jack Monitor connector Modem connector Ethernet connector Your ThinkPad at a glanceYour ThinkPad at a glance System-status indicators TrackPoint Computer display Ultrabay PlusMemory FeaturesFeatures ProcessorExternal diskette drive - available on selected models External interfaceFeatures Environment SpecificationsSpecifications Sizev 72 W v Sin-wave input at 50 to 60 Hz BatteryElectrical ac adapter SpecificationsBe gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Caring for your ThinkPad computerCaring for your ThinkPad computer Take care in setting passwordsHandle storage media and drives properly Other important tipsCaring for your ThinkPad computer Cleaning your computerCaring for your ThinkPad computer 10 ThinkPad R30 Series Service and Troubleshooting GuideChapter 2. Solving computer problems Solving computer problems Diagnosing problems3. Click PC-Doctor for Windows Troubleshooting Error codes or messagesSolving computer problems Message 0194 The computer is carried through the security gate Solving computer problemsMessage 0250 System battery error Solving computer problems16 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problemsErrors without codes or messages Message Fan errorSolving computer problems Solution If you are using Ethernet Solving computer problemsSolving computer problems A password problemA power switch problem Keyboard problemsIf an external numeric keypad or a mouse is connected Solving computer problemsSolving computer problems TrackPoint problemsInfrared port problems Solving computer problems22 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Standby or hibernation problemsFor Windows NT For Windows4. Click the Device Manager tab 8. Clear the Auto insert notification check boxFor Windows 2000, Windows 98, or Windows Me Computer screen problemsFor Windows XP 1. Click Start → Control Panel 6. Click AdvancedFor Windows NT 5. Click Display TypeSolving computer problems 26 ThinkPad R30 Series Service and Troubleshooting GuideSolving computer problems An external monitor problemA television problem Battery problemsHard disk drive problems CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problemsSolving computer problems Problem The CD or DVD cannot be read Solution Make sure that Solving computer problemsSoftware problems Solving computer problems30 ThinkPad R30 Series Service and Troubleshooting Guide Solving computer problems Other problemsSolving computer problems Starting BIOS Setup UtilitySolving computer problems Recover pre-installed softwareSolving computer problems Installing a new operating system and device driversTo create a Recovery Repair diskette To use the Recovery Repair diskette1. Click Start → Control Panel 1. Click Start → Programs → ConfigSafe → ConfigSafeBacking up your system Backing up your registry For Windows XPSolving computer problems 2. Move the cursor to Programs, Accessories, System Tools, and BackupBacking up data For Windows MeReplacing the hard disk drive Replacing the hard disk driveHandling a hard disk drive 6. Detach the cover from the hard disk drive Replacing the hard disk driveReplacing the battery Replacing the battery40 ThinkPad R30 Series Service and Troubleshooting Guide Replacing the batteryGetting help on the Web Chapter 3. Getting help and service from IBMGetting help and service Calling IBMGetting help and service Getting help and serviceGetting help on the Web Getting help by fax Calling IBMGetting help and service Getting help and service Telephone numbersGerman Getting help around the worldGetting help and service Germany46 ThinkPad R30 Series Service and Troubleshooting Guide Getting help and serviceDANGER Appendix A. Important safety instructionsv Do not use your computer in or near water DANGERDANGER DANGERLaser compliance statement Modem safety informationLUOKAN 1 LASERLAITE APPAREIL ALASER DE CLASSE KLASS 1 LASER APPARAT DANGERDANGER Appendix B. Warranty Information Warranty PeriodWarranty service and support Before you call for service Calling for service52 ThinkPad R30 Series Service and Troubleshooting Guide Part 1 - General Terms IBM Statement of Limited Warranty Z125-4753-06 8/2000The IBM Warranty for Machines Extent of WarrantyItems Not Covered by Warranty Warranty Service54 ThinkPad R30 Series Service and Troubleshooting Guide Limitation of Liability AMERICAS BRAZIL Warranty Service The following is added to this SectionPart 2 - Country-unique Terms Governing LawThe following is added to this Section ASIA PACIFIC AUSTRALIALimitation of Liability The following is added to this Section CAMBODIA, LAOS, AND VIETNAMGoverning Law The following sentence is added to this Section HONG KONG AND MACAUINDIA JAPANEUROPE, MIDDLE EAST, AFRICA EMEA Warranty ServicePEOPLE’S REPUBLIC OF CHINA PRC Governing Law The following replaces this SectionGoverning Law The following paragraphs are added to this Section Extent of Warranty The second paragraph does not applyTHE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED AUSTRIA AND GERMANYITALY Extent of Warranty The following is added to this SectionIRELAND The following paragraph is added at the end of this SectionLimitation of Liability The following is added to this Section The following item is added to this paragraphThe following is added to the end of this Section SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND64 ThinkPad R30 Series Service and Troubleshooting Guide Armonk, NY U.S.A Appendix C. NoticesProcessing date data IBM Director of Licensing IBM Corporation North Castle DriveReferences to the Web site addresses Electronic emission noticesFederal Communications Commission FCC Statement Telecommunication notices Industry Canada Class B Emission Compliance StatementAvis de conformité à la réglementation d’Industrie Canada European Community Directive Conformance Statement68 ThinkPad R30 Series Service and Troubleshooting Guide Fax BrandingAvis Industry Canada requirementsNotice for Australia AvertissementFor the modem with approval number PTC 211/01/081 Notice for New Zealand72 ThinkPad R30 Series Service and Troubleshooting Guide For the modem with approval number PTC 211/01/050Notice for European Union countries Usage environment and your Health Wireless InteroperabilityPage 76 ThinkPad R30 Series Service and Troubleshooting Guide Interference StatementCanada - Industry Canada IC Europe - CE Declaration of ConformityAppendix D. Wireless Regulatory Information 78 ThinkPad R30 Series Service and Troubleshooting Guide Trademarks Singapore80 ThinkPad R30 Series Service and Troubleshooting Guide Index 82 ThinkPad R30 Series Service and Troubleshooting Guide Page 1P P/N 46P6607 Part Number 46P6607