Solving Problems with Media Misfeeds

" Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated misfeeds may also happen if you’re using unsupported print media.

Symptom

Cause

Solution

 

 

 

Several

The front edges of

Remove the media and even up the

sheets go

the media are not

front edges, then reload it.

through the

even.

 

printer

 

 

The media is moist

Remove the moist media and replace it

together.

from humidity.

with new, dry media.

 

 

 

 

Media mis-

Some media remains

Recheck the media path and make

feed mes-

misfed in the printer.

sure that you have removed all of the

sage stays

 

misfed media.

on.

 

 

 

 

 

Media is

The media is not cor-

Remove the misfed media and reposi-

misfeeding.

rectly positioned in

tion the media properly in the tray.

 

the tray.

 

 

 

 

 

The number of sheets

Remove the excess media and reload

 

in the tray exceeds

the correct number of sheets in the

 

the maximum

tray.

 

allowed.

 

 

 

 

 

The media guides are

Adjust the media guides in the Tray 1

 

not correctly adjusted

to match the size of the media.

 

to the media size.

 

 

 

 

 

Warped or wrinkled

Remove the media, smooth it out, and

 

media is loaded in the

reload it. If it still misfeeds, do not use

 

tray.

that media.

 

 

 

 

The media is moist

Remove the moist media and replace it

 

from humidity.

with new, dry media.

 

 

 

 

The recommended

Load the label sheets according to the

 

label sheet is facing

manufacturer’s instructions.

 

the wrong way in Tray

 

 

1.

 

 

 

 

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Solving Problems with Media Misfeeds