Symptom

Cause

Solution

 

 

 

 

Image

The print head win-

Clean the print head window.

defects.

dow is dirty.

 

 

 

 

 

 

 

A toner cartridge may

Remove the toner cartridges and

 

 

be leaking.

check for damage. If it is damaged,

 

 

 

replace it.

 

 

 

 

 

 

A toner cartridge may

Remove the toner cartridge with the

 

 

be defective.

color causing the abnormal image.

 

 

 

 

 

Replace it with a new toner cartridge.

 

 

 

 

 

 

The imaging cartridge

Remove the imaging cartridge and

 

 

is defective.

check for damage. If it is damaged,

 

 

 

replace it.

 

 

 

 

Lateral lines

The printer is not

Place the printer on a flat, hard, level

or bands

level.

surface.

appear on

 

 

The media path is

Print several sheets and the excess

image.

dirty with toner.

toner should disappear.

 

 

 

 

 

 

 

 

One or more of the

Remove the toner cartridges and

 

 

toner cartridges may

check for damage. If it is damaged,

 

 

be defective.

replace it.

 

 

 

 

 

 

The imaging cartridge

Remove the imaging cartridge and

 

 

is defective.

check for damage. If it is damaged,

 

 

 

 

 

replace it.

 

 

 

 

Colors look

One or more of the

Remove the toner cartridges and verify

drastically

toner cartridges are

that the toner is distributed evenly on

wrong.

defective.

each cartridge roller, and reinstall the

 

 

 

toner cartridges.

 

 

 

 

Colors are

The imaging cartridge

Remove the imaging cartridge and

not register-

is not correctly

reinstall it.

ing properly;

seated.

 

colors are

 

 

One or more of the

Remove the toner cartridges and

mixed or

toner cartridges may

check for damage. If it is damaged,

have page-

be defective.

replace it.

to-page vari-

The media is moist

Remove the moist media and replace it

ation.

from humidity.

with new, dry media.

 

 

 

 

 

 

7-26

Solving Problems with Printing Quality