Symptom | Cause | Solution |
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Media is | Envelopes are facing | Load the envelopes in Tray 1 so the |
misfeeding. | the wrong way in Tray | flaps are facing down. |
| 1. |
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| If the flaps are on the long edge | |
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| (Envelope C6 and Envelope DL), load |
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| the envelopes with the flap edge |
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| toward the machine and the flap side |
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| facing down. |
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| Unsupported media | Use KONICA |
| (wrong size, thick- | media. See “Print Media” on page |
| ness, type, etc.) is | Also, refer to http://printer.konicami- |
| being used. | |
| nolta.com for a complete list of cur- | |
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| |
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| rently approved media. |
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| The media feed roller | Clean the media feed roller. |
| is dirty. | For more details, refer to “Interior” on |
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Solving Problems with Media Misfeeds |