Symptom

Cause

Solution

 

 

 

 

 

 

 

 

 

The print or

One or more of the

Remove the toner cartridges and

color density

toner cartridges may

check for damage. If it is damaged,

is uneven.

be defective or low.

replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The imaging cartridge

Remove the imaging cartridge and

 

 

 

 

 

 

 

is defective.

check for damage. If it is damaged,

 

 

 

 

 

 

 

 

replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer is not

Place the printer on a flat, hard, level

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

level.

surface.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Irregular

The media is moist

Adjust the humidity in the media stor-

print or mot-

from humidity.

age area.

tled image

 

Remove the moist media and replace it

appears.

 

with new, dry media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unsupported media

Use KONICA MINOLTA-approved

 

 

 

 

 

 

 

(wrong size, thick-

media. See “Print Media” on page 4-2.

 

 

 

 

 

 

 

ness, type, etc.) is

Also, refer to http://printer. konicami-

 

 

 

 

 

 

 

being used.

 

 

 

 

 

 

 

nolta.com for a complete list of cur-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

rently approved media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One or more of the

Remove the toner cartridges and

 

 

 

 

 

 

 

toner cartridges may

check for damage. If it is damaged,

 

 

 

 

 

 

 

be defective.

replace it.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The imaging cartridge

Remove the imaging cartridge and

 

 

 

 

 

 

 

is defective.

check for damage. If it is damaged,

 

 

 

 

 

 

 

 

replace it.

 

 

 

 

 

 

 

 

 

There is

The media is moist

Remove the moist media and replace it

insufficient

from humidity.

with new, dry media.

fusing or the

 

 

Unsupported media

Use KONICA MINOLTA-approved

image

(wrong size, thick-

media. See “Print Media” on page 4-2.

comes off

ness, type, etc.) is

Also, refer to http://printer. konicami-

when

being used.

rubbed.

nolta.com for a complete list of cur-

 

 

 

 

 

 

 

 

 

rently approved media.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Media type is set

When printing envelopes, labels, post-

 

 

 

 

 

 

 

incorrectly.

cards, thick stock, or letterheads, spec-

 

 

 

 

 

 

 

 

ify the appropriate media type in the

 

 

 

 

 

 

 

 

printer driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7-24

Solving Problems with Printing Quality