Solving Problems with Printing Quality

Symptom

Cause

Solution

 

 

 

 

Nothing is

One or more of the

Remove the toner cartridges and

printed, or

toner cartridges may

check if any is damaged.

there are

be defective.

 

blank spots

 

 

The imaging cartridge

Remove the imaging cartridge and

on the

may be defective.

check for damage. If it is damaged,

printed page.

 

 

 

replace it.

 

 

The media is moist

Adjust the humidity for media storage.

 

 

from humidity.

Remove the moist media and replace it

 

 

 

with new, dry media.

 

 

 

 

 

 

The media set in the

Load the correct media in the printer.

 

 

printer driver mis-

 

 

 

 

 

 

matches the media

 

 

 

loaded in the printer.

 

 

 

 

 

 

 

The power source

Use a power source with the proper

 

 

does not match the

specifications.

 

 

printer specifications.

 

 

 

 

 

 

 

Several sheets are

Remove the media from the tray and

 

 

being fed at the same

check for static electricity. Fan plain

 

 

time.

paper or other media, and replace it in

 

 

 

the tray.

 

 

 

 

 

 

Media is not set prop-

Remove the media, tap it to straighten

 

 

erly in the tray.

it out, return it to the tray, and realign

 

 

 

the media guides.

 

 

 

 

Entire sheet

One or more of the

Remove the toner cartridges and

is printed in

toner cartridges may

check for damage. If it is damaged,

black or

be defective.

replace it.

color.

 

 

The imaging cartridge

Remove the imaging cartridge and

 

 

 

 

may be defective.

check for damage. If it is damaged,

 

 

 

replace it.

 

 

 

 

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Solving Problems with Printing Quality