Symptom | Cause | Solution |
There are | One or more of the | Remove the toner cartridges and |
toner | toner cartridges are | check for damage. If it is damaged, |
smudges or | defective or installed | replace it. |
residual | incorrectly. |
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images. |
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There are | The media path is | Print several blank sheets and the | |
toner | dirty with toner. | excess toner should disappear. | |
smudges on |
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One or more of the | Remove the toner cartridges and | ||
the back side | toner cartridges are | check for damage. If it is damaged, | |
of the page | defective. | replace it. | |
(whether or | |||
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The imaging cartridge | Remove the imaging cartridge and | ||
not it has | |||
is defective. | check for damage. If it is damaged, | ||
been | |||
| replace it. | ||
duplexed). |
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Abnormal | The print head win- | Clean the print head window. | |
areas (white, | dow is dirty. |
| |
black, or |
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A toner cartridge may | Remove the toner cartridges with the | ||
color) appear | |||
be defective. | color causing the abnormal image. | ||
in a regular |
| Replace it with a new toner cartridge. | |
pattern. |
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Solving Problems with Printing Quality |