Symptom

Cause

Solution

 

 

 

Not all pages

The Clear key was

Make sure no one pressed the Clear

print.

pressed.

key while your job was printing.

 

 

 

 

The tray is empty.

Check that the trays are loaded with

 

 

media, in place, and secure.

 

 

 

 

A document is printed

Print the overlay file using a suitable

 

with an overlay file

printer driver.

 

which has been cre-

 

 

ated by an unsuit-

 

 

able printer driver.

 

 

 

 

Printer

The power cord is not

Turn off the printer, confirm that the

resets or

correctly plugged into

power cord is correctly plugged into the

turns off fre-

the outlet.

outlet, and then turn on the printer.

quently.

 

 

A system error

Contact Technical Support with the

 

 

occurred.

error information.

 

 

 

With N-up on

Both the driver and

For N-up on multiple prints, choose

multiple

the application have

Collate only in the driver’s Basic Tab.

prints, the

been set for collation.

Do not set collation in the application.

output is

 

 

incorrect.

 

 

 

 

 

You hear

The printer is not

Put the printer on a flat, hard, level sur-

unusual

level.

face.

noises.

 

 

There is a foreign

Turn off the printer and remove the

 

 

object stuck inside

object. If you cannot remove it, contact

 

the printer.

Technical Support.

 

 

 

Media is

The media is moist

Remove the moist media and replace it

wrinkled.

from humidity or hav-

with new, dry media.

 

ing water spilled on it.

 

 

 

 

 

The media feed roller

Check them for damage. If necessary,

 

or fuser unit is defec-

contact Technical Support with the

 

tive.

error information.

 

 

 

 

Unsupported media

Use KONICA MINOLTA-approved

 

(wrong size, thick-

media. See “Print Media” on page 4-2.

 

ness, type, etc.) is

Also, refer to http://printer.konicami-

 

being used.

 

nolta.com for a complete list of cur-

 

 

 

 

rently approved media.

 

 

 

Solving Other Problems

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