Kyocera FS-C5100DN, FS-C5200DN, FS-C5300DN

Troubleshooting 4-1

4 Troubleshooting

This chapter contains explanations on the following topics:

General Guidelines 4-2

Print Quality Problems 4-3

Error Messages 4-6

Clearing Paper Jams 4-12

If a problem cannot be corrected, contact your service

technician.

Contents

Main Page Contents Page v Legal and Safety Information Notice on Software Notice Regarding Tradenames CAUTION NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED BY IMPROPER INSTALLATION. License Agreements Typeface Trademark Acknowledgement Monotype Imaging License Agreement vii GPL Open SSLeay License viii Original SSLeay License ix Compliance and Conformity Interface connectors Safety Info rmatio n Laser Safety Laser Notice Radio Frequency Transmitter Radio Tag Technology Cautionary Labels xiii CDRH Regulations Ozone concentration Safety Instructions Regarding the Disconnection of Power Page xv Energy Saving Control Function Sleep Automatic 2-Sided Print Function Paper Recycling Energy Star (ENERGY STAR) Program Installation Precautions Environment Other Precautions Power Supply/Grounding the Printer Other Precautions Handling of Plastic Bags xviii Precautions for Use Cautions when Using the Printer xix Other Precautions Cautions for Toner Handling About the Operation Guide Conventions 1 Machine Parts 1-2 Machine Parts Components at the Front of the Printer Components at the Left of the Printer Machine Parts 1-3 Internal Components Components at the Rear of the Printer 1-4 Machine Parts Operation Panel Page Changing Network Interface Parameters 1 2 3 1 2 3 4 5 6 Page 3 1 2 3 4 5 Page Page Page Printing a Network Interface Status Page Printing Operation 2-11 Installing the Printer Driver Installing the Software in Windows 1 2 3 1 2 3 4 5 Page Page Page Page Printing from Application Software 2-18 Printing Operation Status Monitor Accessing the Status Monitor Exiting the Status Monitor Screen Overview Pop-up window Status Monitor icon Status Monitor Settings 1 2 3 4 Page Uninstalling Software (Windows PC) Page 3-2 Maintenance General Information Toner Container Replacement Frequency of Toner Container Replacement Note Maintenance 3-3 Understanding Messages Requesting Toner Container Replacement Note Replacing the Toner Container 1 2 Page 3-6 Maintenance Replacing the Waste Toner Box 1 2 3 4 Page 3-8 Maintenance Cleaning the Printer Cleaning the Paper Transfer Unit 2 1 Maintenance 3-9 3 4 Note Page Page 4-2 Troubleshooting General Guidelines Tips Troubleshooting 4-3 Print Quality Problems 4-4 Troubleshooting Troubleshooting 4-5 4-6 Troubleshooting Error Messages Troubleshooting 4-7 4-8 Troubleshooting Troubleshooting 4-9 4-10 Troubleshooting Storage Error Codes Hard Disk Errors Troubleshooting 4-11 Memory Card and USB Memory Errors RAM Disk Errors 4-12 Troubleshooting Clearing Paper Jams Possible Paper Jam Locations Troubleshooting 4-13 General Considerations for Clearing Jams Utilizing Online Help Messages 1 2 Paper Jam at MP Tray 1 2 Page Page Page Specifications 5-1 5 Specifications Note 5-2 Specifications Specifications 5-3