General Guidelines
The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service.
Symptom | Check Items | Corrective Action |
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Print quality is not good. | Refer to Print Quality Problems on page | |
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Paper is jammed. | Refer to Clearing Paper Jams on page | |
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Nothing lights on the operation panel | Check that the power cord is properly | Turn off the printer’s power, plug in the |
even when power is turned on and the | plugged into the power outlet. | power cord securely, and try turning on |
fan makes no noise. |
| the printer’s power again. |
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| Check that the power switch is in the | Set the power switch to the On |
| On () position. | position. |
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The printer prints a status page, but | Check the printer cable or the interface | Connect both ends of the printer cable |
does not print jobs from the computer. | cable. | securely. Try replacing the printer cable |
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| or the interface cable. |
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| Check program files and application | Try printing another file or using |
| software. | another print command. If the problem |
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| occurs only with a specific file or |
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| application, check the printer driver |
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| settings for that application. |
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The printer is emitting steam in the | Check the room temperature to see if it | Depending on the printing environment |
area around the top tray. | is low, or if damp paper was used. | and the paper's condition, the heat |
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| generated during printing will cause the |
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| moisture in the paper to evaporate, and |
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| the steam emitted may look like |
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| smoke. This is not a problem, and you |
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| can continue printing. |
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| If the steam concerns you, raise the |
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| room temperature, or replace the |
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| paper with a newer, dryer paper. |
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Tips
Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following:
•Turn the printer power off and wait for several seconds. Then, turn on the printer.
•Reboot the computer which sends the print jobs to the printer.
•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/.
•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.
Troubleshooting |
