Manuals / LaCie / Computer Equipment / Network Card

LaCie d2 Contacting Customer Support, Before You Contact Technical Support, User’s Manual, page

Models: d2

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LaCie d2 DL DVD±RW Drive – Toast 7 Titanium	8. Contacting Customer Support
User’s Manual	page 35

8. Contacting Customer Support

Before You Contact Technical Support

1)Read the manuals and review the Troubleshooting section.

2)Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

•Your LaCie drive's serial number

•Operating system(Mac OS or Windows) and version

•Computer brand and model

•Names of CD or DVD drives installed on your computer

•Amount of memory installed

•Names of any other devices installed on your computer

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LaCie Contacting Customer Support, Before You Contact Technical Support, LaCie d2 DL DVD±RW Drive - Toast 7 Titanium

Contents

In the toolbar How To Use This ManualLaCie d2 DL DVD±RW Drive - Toast 7 Titanium User’s ManualUser’s Manual Table of ContentsTable of Contents LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumTech Tips Table of ContentsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium User’s Manualpage ForewordLaCie d2 DL DVD±RW Drive - Toast 7 Titanium User’s Manualpage LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumForeword User’s ManualLaCie d2 DL DVD±RW Drive - Toast 7 Titanium Health, Safety and General Use PrecautionsHealth and Safety Precautions PrecautionsUser’s Manual General Use PrecautionsPrecautions LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 1. Introduction1.1. What Your LaCie Drive Can Do 1. IntroductionLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 2. Your LaCie Drive2.1. Minimum System Requirements 2. Your LaCie DriveUser’s Manual 2.2. Package ContentsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 2. Your LaCie DriveUser’s Manual 2.3. Views Of The DriveLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 2. Your LaCie DriveUser’s Manual SI IFLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 2. Your LaCie DriveUser’s Manual 2.4. Cables And ConnectorsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 2. Your LaCie DriveUser’s Manual 3. Installing Your LaCie Drive3. Installing Your LaCie Drive LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumUser’s Manual 3.1. Installing The Recording Software3. Installing Your LaCie Drive LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumUser’s Manual 3.2. Connecting The Power Supply3. Installing Your LaCie Drive LaCie d2 DL DVD±RW Drive - Toast 7 Titaniumadditional FireWire devices to the LaCie d2 DL DVD±RW 3.3. Connecting The Interface Cable3. Installing Your LaCie Drive Tech Note For more information about connectingLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 3.4. Connecting Multiple Devices3.5. Disconnecting Your LaCie Drive 3. Installing Your LaCie DriveLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 4. Using Your LaCie Drive4. Using Your LaCie Drive 4.1. Supported DVD/CD FormatsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 4.3. Accessing Discs4.2. Inserting Discs 4. Using Your LaCie DriveUser’s Manual 4.4. Writing Discs4. Using Your LaCie Drive LaCie d2 DL DVD±RW Drive - Toast 7 Titaniumpage 4. Using Your LaCie DriveLaCie d2 DL DVD±RW Drive - Toast 7 Titanium User’s ManualUser’s Manual 4.5. Ejecting Discs4. Using Your LaCie Drive LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumUser’s Manual 5. Tech Tips5. Tech Tips LaCie d2 DL DVD±RW Drive - Toast 7 Titanium5. Tech Tips 5.2. File System Formats - Definitions5.3. DVD Capacity LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumUser’s Manual 5.4. DVD-Video Regional Playback ZonesLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 5. Tech TipsUser’s Manual 5.5. Optimizing Data TransfersLaCie d2 DL DVD±RW Drive - Toast 7 Titanium ForewordUser’s Manual 6. FireWire Questions & Answers6. FireWire Questions & Answers LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumWhat Do I Do If My Computer Does Not Have A FireWire Port? 6. FireWire Questions & AnswersWhat Are The Ideal Uses For FireWire? Will FireWire 800 Devices Work On FireWire 400 Ports And Vice Versa?User’s Manual 7. Troubleshooting7. Troubleshooting LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumQuestions to Ask The ProblemPossible Solutions Mac UsersLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 7. TroubleshootingThe Problem Possible SolutionsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 7. TroubleshootingThe Problem Possible SolutionsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 7. TroubleshootingThe Problem Possible SolutionsLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 8. Contacting Customer SupportBefore You Contact Technical Support 8. Contacting Customer SupportUser’s Manual LaCie Technical SupportLaCie d2 DL DVD±RW Drive - Toast 7 Titanium 8. Contacting Customer SupportUser’s Manual 9. Warranty9. Warranty LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumUser’s Manual GlossaryGlossary LaCie d2 DL DVD±RW Drive - Toast 7 Titaniumpage LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumGlossary User’s Manualpage LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumGlossary User’s Manualpage LaCie d2 DL DVD±RW Drive - Toast 7 TitaniumGlossary User’s Manual