LapLink MN-LGD011-XX-US manual Checklist for modem connections

Checklist for modem connections

For Best Results: Use a hardware (controller-based) modem, such as an external (serial) modem. LapLink Gold works best when all the functions of the modem are performed on the modem device itself. Use of soft- ware-based (controller-less) modems often result in poorer performance and reliability, and the possibility of incompatibility with LapLink Gold. For a list of modems that are known to be incompatible with LapLink Gold, visit www.laplink.com/support.

Run LapLink on both computers

No connections are possible by modem or any other means unless LapLink is running on both computers. You can con- nect to a computer running LapLink Gold or another Win- dows-based version of LapLink.

Ensure that the modem can answer a call or dial out

A modem cannot answer an incoming call unless the Auto Answer option is on. In Port Setup (Options menu), click Windows Modems. Click Configure, and then verify that En- abled under Auto Answer is checked.

Test the modem outside of LapLink Gold

Does the modem work with other applications? Test the mo- dem with other Windows tools, such as dialing your Internet service, or using hyperterminal, to ensure the modem is working properly.

Check the settings for a Windows modem

If your modem does not answer calls or dial after you have enabled it as a Windows modem in LapLink, exit LapLink, and make sure the modem is turned on. In the Windows Control Panel, double-click Modems, click the Diagnostics

tab, and click the appropriate port. Click More Info. If the test fails, click the General tab, and remove the modem. Shut down the computer and then restart it. Return to Modems in the Control Panel and reinstall the modem.

Disable error control and data compression on both computers

Some modems communicate better if error control and data compression are disabled on both computers. In Port Setup (Options menu), click Windows Modems, Configure, and then Properties. On the Connection tab, click Advanced. Then clear Use Error Control. Repeat this procedure on the other computer.

Set a longer timeout value

If the computer you are dialing takes a long time to answer and complete the connection, try increasing its modem tim- eout. In Port Setup (Options menu), click Windows Modems. Click Configure and then Properties. On the Connection tab, type a larger number in this box: Cancel the Call If Not Con- nected Within.

Lower the modem speed on the computer opening the connection

In Port Setup (Options menu), click Windows Modems. Click Configure and then Properties. On the General tab, click a lower speed in the Maximum Speed box.

Check the security setup on the remote computer

If you are denied the use of Remote Control or one of the other services while connected to another computer, check the security setup on that computer. You can gain access to services through Security (Options menu).

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