10Troubleshooting | LapLink MN-LGD011-XX-US guide

			154	Introduction to troubleshooting
			155	Checklist for modem connections
			157	Checklist for Dial-Up Networking connections
			159	Checklist for network connections
			161	Checklist for Internet connections
			163	Checklist for cable connections
			165	Checklist for wireless connections
			166	Checklist for CAPI 2.0/ISDN connections
	10Troubleshooting		166	Checklist for CAPI 2.0/ISDN connections
	10Troubleshooting		167	Checklist for File Transfer
			169	Checklist for Xchange Agent
			171	Checklist for Remote Control
			173	Checklist for Print Redirection
			174	Checklist for Text Chat
			175	Checklist for Voice Chat

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LapLink MN-LGD011-XX-US manual 10Troubleshooting

Contents

MN-LGD011-XX-US Copyright Notice TrademarksPatents Technical Support Contact Information Contents 155 Checklist for modem connections 157 Scheduling an Xchange Agent to run automatically Introducing LapLink Gold Corporate Why LapLink Gold? Suppose you work at homeSuppose you’re on a business trip Suppose you manage IT support Why LapLink Gold? Connecting directly to your office computer Connecting to the office networkConnecting over the Internet Staying in touch with the office Connecting without running LapLink Gold Staying in touch with the office Connecting at the office Connect to other computers on your networkConnect your laptop to your desktop Connect to computers over the Internet Connecting at the office Connecting to other computers Connecting to the Officet How can I connect to other computers? How can I connect to other computers? Yes, but the host is protected by a fire Connecting by cable Connecting by cable Connecting to another computer by serial or parallel cableBefore you connect by cable Cables to use for LapLink connections Using an Address Book entry to connect using Cable Connecting by Cable when multiple cable ports are enabled Connecting over a home or office network Connecting over a home or office network Before you use Connect over LAN NetworkTo connect to another computer by network Finding a TCP/IP address of the host computer Filtering the list of available network computers Connecting over the Internet using an ILS Connecting over the Internet using an ILS Using Connect over ILS Using an Address Book entry to connect over ILSOpening Internet connections using Connect Over LAN Network To connect to another LapLink computer using ILS Connecting over the Internet using an ILS Making a computer available for ILS connections Making a computer available for ILS connections Publishing your Internet addressTo publish your Internet address yourself Page Before you connect to a computer behind a firewall Click OK Connecting Over the Internet Using Laplink Everywhere Connecting Over the Internet Using Laplink Everywhere Connecting from any Internet browser Preparing to use LapLink EverywhereChoose the correct host computer, and click OK To connect to LapLink Everywhere from an Internet- browser Connecting directly by modem Before Connecting over a modem Connecting directly by modem Using an Address Book entry to connect over modemDialing manually To connect to another computer by modem Before you use Dial-Up Networking Setting up a Dial-Up Networking connection Connecting to a network computer using Dial-Up NetworkingTo create a Dial-Up Networking connection To use Dial-Up Networking to connect to a network computer Connecting by wireless Before you connect by wireless Connecting to another computer by wireless Connecting by wirelessUsing infrared devices To manually connect to another computer by wireless Connecting over Capi 2.0/ISDN Before using Connect over Capi 2.0/ISDN Connecting over Capi 2.0/ISDNConnecting to a computer over Capi 2.0/ISDN To connect to a computer over Capi 2.0/ISDN Changing Capi 2.0/ISDN performance in LapLink Changing Capi 2.0/ISDN performance in LapLink Answering callsChannel bonding To change Capi 2.0/ISDN performance in LapLink Connecting automatically Connecting automatically Saving a connectionRestoring a saved connection To save a connection Using Address Book Using the Address Book View Options and Folders View Options and FoldersRenaming, Adding and Deleting Folders Adding a folder Renaming a folder Adding a Sub-folder Deleting a Folder Button Bar Adding an Address Book Entry- General Tab Adding an Address Book Entry- General TabDescription Computer Name Security information to send Add To Favorites checkbox Connection tab Connection tabImportant Requirements Connection Types Services tab Services tabHost Locking on Connect On the Services tab At least one Service must be selectedOn the General tab On the Connection tab Other Toolbar Options Other Toolbar Options Using Find Looking for. See below Setup Global Importing and Exporting ImportingExporting Help Setting up security for incoming connections Allowing incoming connections Specifying passwords Setting up a public systemTo set up password-protected access to your com- puter Allowing incoming connections Denying access to certain drives and folders Denying access to certain drives and folders To limit access to certain drives and folders Locking out password crackers Locking out password crackers Tips for more secure passwordsTo reset to zero the count for a single log-in name To reset to zero the count for all log-in names Allowing or requiring callbacks Allowing or requiring callbacks To set callback optionsOptional, Specified Number Only Protecting your security settings with a password Protecting your security settings with a password To protect your LapLink security settings Encrypting information over incoming connections Encrypting information over incoming connections To encrypt data over incoming connectionsClick a method of encryption Using Remote Control Using Remote Control-Overview Remote Control terminologyOpening a Remote Control window To open a Remote Control window while connecting Hosting a Remote Control session Hosting a Remote Control session Reversing a Remote Control sessionWhat you see on a host Viewing the host Devoting your entire screen to a view of the host To switch between window and full-screen view Viewing the entire host screen at onceViewing the host There are two ways to fit the host screen into your view Customizing keyboard control Windows system keys Remote Control shortcut keys Customizing keyboard controlTo execute Windows system keys on the guest To change the LapLink shortcut key combinations Configuring a host for locking Locking the host from the guest With the permission of the host computer, you can Rebooting and logging on to the host Rebooting the host from the guestTo reboot the host from the guest during Remote Con- trol On the Session menu, click Reboot Host Configuring the host for rebooting Rebooting and logging on to the hostEnsuring access to the host after a reboot Taking Screen Shots Window or Full Screen?Window view Taking Screen Shots Saving a Screenshot Viewing a Screen Shot Viewing a Screen Shot Viewing a Screen Shot Saving System Information Saving System Information Saving System Information Creating a Report Pasting from the clipboard during Remote Control To disable clipboard sharingSharing clipboard information with remote computers Disabling clipboard sharing Customizing Remote Control performance Customizing Remote Control performanceTo change Remote Control performance settings Temporarily changing the host screen Using File Transfer Using File Transfer-Overview To open File Transfer windows Using File Transfer-Overview Step one display the targetStep two select the files Step three drag and drop Navigating through drives and folders Changing the view Navigating through drives and foldersSorting files and folders To change the order of files and folders Selecting files and folders Selecting files and folders Clearing selections Copying or moving files and folders To copy or move using drag and drop To copy or move using a commandCopying or moving files and folders To prepare for a copy or move operation Setting File Transfer options for the results you want Setting File Transfer options for the results you want Protecting newer copies of filesIncluding or excluding subfolders Updating older copies of files Synchronizing folders with SmartXchange Synchronizing folders Updating backup folders To use SmartXchange to update a backup folderSynchronizing folders with SmartXchange To use SmartXchange to synchronize folders Replacing one folder with another Clone Folder Source Target Replacing one folder with another Clone Folder To replace one folder with another Using SpeedSync Speeding file transfers with SpeedSync and compression Using compression To disable SpeedSyncSpeeding file transfers with SpeedSync and compression Resuming an interrupted file transfer To resume an interrupted file transferBegin the transfer again File Transfer Recovery and other options Resuming an interrupted file transfer Automating file synchronization with Xchange Agent Using Xchange Agent-Overview Using Xchange Agent-Overview Creating an Xchange AgentPreviewing an Xchange Agent Running an Xchange Agent Creating an Xchange Agent To create an Xchange Agent Using the Xchange Agent wizard Using New Xchange AgentCreating an Xchange Agent Previewing and running an Xchange Agent PreviewingTo open and preview an Xchange Agent Previewing and running an Xchange Agent Put skipped pairs back into aTo close a preview Dealing with conflicts Conflicts between filesSkip the conflict, without copying either file Dealing with conflicts Other conflictsTo exclude old conflicts from synchronizations Open the Xchange Agent Customizing an Xchange Agent Changing the direction of copyTo open an agent Adding folder pairs Changing how an Xchange Agent is runCustomizing an Xchange Agent Changing which files are included in synchronizations Using filters to include or exclude files To filter files by type using the preset filters Using filters to include or exclude files Modifying a filterTo create and apply your own filter To remove the effects of a filter Scheduling an Xchange Agent to run automatically You can schedule an Xchange Agent to run unattended To schedule an Xchange Agent Using the LapLink Scheduler Scheduling an Xchange Agent to run automaticallyRunning an agent unattended To run a scheduled agent Using Print Redirection Using Print Redirection-Overview Preparing for Print RedirectionPrint from remote to local Print from local to remote Using Print Redirection-Overview Requirements for Print Redirection Printing over a LapLink connection To set up LapLink to prompt with a list of printers Printing over a LapLink connectionChoosing among several printers To print a document over a LapLink connection Setting up printers for Print Redirection Setting up printers for Print Redirection Setting up a printerTo set up a printer from within LapLink Using Text Chat Voice Chat Exchanging typed messages using Text Chat Opening a Text Chat windowSending messages To open a Text Chat window Exchanging typed messages using Text Chat Pasting text into your Text Chat windowCopying text from your Text Chat window Talking to someone using Voice Chat Talking to someone using Voice Chat Talking using half duplexConfiguring your sound card for full duplex Starting Voice Chat Improving Voice Chat performance Setting levels in Voice Chat To configure levels in Voice ChatImproving Voice Chat performance Improving quality over a fast connection Using Manual conversation mode Using Manual conversation mode Talking in Manual modeTo change to Manual conversation mode 10Troubleshooting Introduction to troubleshooting Use the online troubleshooters for step-by- step solutions Checklist for modem connections Disable call waiting and answering machines Use Dialing Properties to simplify the dialing process Checklist for Dial-Up Networking connections Ensure that Dial-Up Networking is installed Disconnect a Dial-Up Networking connection manually Checklist for network connections Try setting the frame type to Ethernet 802.2 or Ethernet IPX connections change the type of frame on both computers Checklist for Internet connections Enable a TCP/IP port in LapLinkCheck the security setup on the host computer Both computers must be on the Internet and running LapLink 162 Checklist for cable connections Enable the portEnsure that Autoconnect is turned on Check the cable Serial cable connections lower the speed of a serial port Restart the computer Checklist for wireless connections Set up the Windows infrared driverEnable the wireless port Check the cable, if any Checklist for Capi 2.0/ISDN connections Run CAPI-compatible versions of LapLink on both com- puters Checklist for File Transfer Use the Copy or Move commandDrop files directly on target folder Make File Transfer available to other computers General tips for faster transfers Tips for transfers over a serial cableTips for transfers over modems Tips for transfers over a network Checklist for Xchange Agent Use Xchange Agent to overwrite, not merge, files Checklist for Remote Control 172 Checklist for Print Redirection When printing from 16-bit programs, use the default printerUse the same printer driver on both ends of a connec- tion Some printer drivers do not support Print Redirection Checklist for Text Chat Checklist for Voice Chat Adjust your microphone to a comfortable levelAdjust your speakers or headphones to a comfortable level Minimize background noise, if possible