Introduction to troubleshooting | LapLink MN-LGD011-XX-US manual

Introduction to troubleshooting

This chapter provides checklists for solving problems and improving performance. These checklists are designed as a quick overview of possible solutions.

For detailed, step-by-step information, consult the trouble- shooters in online Help. The troubleshooters are designed to solve problems you may encounter in opening connec- tions and using the services once you have opened con- nections.

To use an online troubleshooter, open the Troubleshooting book in Help Topics and display one of the topics. Then answer the questions about your problem and try the sug-

gested remedies. In some cases you will find shortcut but- tons to dialog boxes; use these buttons to resolve the problem faster.

For further assistance, visit www.laplink.com/support. In addition to the latest technical information, you’ll have access to the following support options: FAQ’s, Knowledge Base, Web incident (email) support, live chat support, and fee-based telephone support.

Use the online troubleshooters for step-by- step solutions.

On the Contents tab of Help Topics, open the Troubleshooting Book and display one

Try the solution that fits your problem.

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LapLink MN-LGD011-XX-US manual Introduction to troubleshooting, Use the online troubleshooters for step-by- step solutions

Contents

MN-LGD011-XX-US Trademarks Copyright NoticePatents Technical Support Contact Information Contents Scheduling an Xchange Agent to run automatically 155 Checklist for modem connections 157 Introducing LapLink Gold Corporate Suppose you work at home Why LapLink Gold?Suppose you’re on a business trip Suppose you manage IT support Why LapLink Gold? Connecting to the office network Connecting directly to your office computerConnecting over the Internet Staying in touch with the office Staying in touch with the office Connecting without running LapLink Gold Connect to other computers on your network Connecting at the officeConnect your laptop to your desktop Connect to computers over the Internet Connecting at the office Connecting to other computers How can I connect to other computers? Connecting to the Officet Yes, but the host is protected by a fire How can I connect to other computers? Connecting by cable Connecting to another computer by serial or parallel cable Connecting by cableBefore you connect by cable Cables to use for LapLink connections Connecting by Cable when multiple cable ports are enabled Using an Address Book entry to connect using Cable Connecting over a home or office network Before you use Connect over LAN Network Connecting over a home or office networkTo connect to another computer by network Filtering the list of available network computers Finding a TCP/IP address of the host computer Connecting over the Internet using an ILS Connecting over the Internet using an ILS Using an Address Book entry to connect over ILS Using Connect over ILSOpening Internet connections using Connect Over LAN Network To connect to another LapLink computer using ILS Connecting over the Internet using an ILS Making a computer available for ILS connections Publishing your Internet address Making a computer available for ILS connectionsTo publish your Internet address yourself Page Before you connect to a computer behind a firewall Click OK Connecting Over the Internet Using Laplink Everywhere Connecting Over the Internet Using Laplink Everywhere Preparing to use LapLink Everywhere Connecting from any Internet browserChoose the correct host computer, and click OK To connect to LapLink Everywhere from an Internet- browser Before Connecting over a modem Connecting directly by modem Using an Address Book entry to connect over modem Connecting directly by modemDialing manually To connect to another computer by modem Before you use Dial-Up Networking Connecting to a network computer using Dial-Up Networking Setting up a Dial-Up Networking connectionTo create a Dial-Up Networking connection To use Dial-Up Networking to connect to a network computer Before you connect by wireless Connecting by wireless Connecting by wireless Connecting to another computer by wirelessUsing infrared devices To manually connect to another computer by wireless Connecting over Capi 2.0/ISDN Connecting over Capi 2.0/ISDN Before using Connect over Capi 2.0/ISDNConnecting to a computer over Capi 2.0/ISDN To connect to a computer over Capi 2.0/ISDN Changing Capi 2.0/ISDN performance in LapLink Answering calls Changing Capi 2.0/ISDN performance in LapLinkChannel bonding To change Capi 2.0/ISDN performance in LapLink Connecting automatically Saving a connection Connecting automaticallyRestoring a saved connection To save a connection Using Address Book Using the Address Book View Options and Folders View Options and FoldersRenaming, Adding and Deleting Folders Adding a folder Adding a Sub-folder Renaming a folder Deleting a Folder Button Bar Adding an Address Book Entry- General Tab Adding an Address Book Entry- General TabDescription Computer Name Add To Favorites checkbox Security information to send Connection tab Connection tabImportant Requirements Connection Types Services tab Services tabHost Locking on Connect At least one Service must be selected On the Services tabOn the General tab On the Connection tab Other Toolbar Options Other Toolbar Options Looking for. See below Using Find Setup Global Importing Importing and ExportingExporting Help Setting up security for incoming connections Allowing incoming connections Setting up a public system Specifying passwordsTo set up password-protected access to your com- puter Allowing incoming connections Denying access to certain drives and folders To limit access to certain drives and folders Denying access to certain drives and folders Locking out password crackers Tips for more secure passwords Locking out password crackersTo reset to zero the count for a single log-in name To reset to zero the count for all log-in names Allowing or requiring callbacks To set callback options Allowing or requiring callbacksOptional, Specified Number Only Protecting your security settings with a password To protect your LapLink security settings Protecting your security settings with a password Encrypting information over incoming connections To encrypt data over incoming connections Encrypting information over incoming connectionsClick a method of encryption Using Remote Control Remote Control terminology Using Remote Control-OverviewOpening a Remote Control window To open a Remote Control window while connecting Hosting a Remote Control session Reversing a Remote Control session Hosting a Remote Control sessionWhat you see on a host Devoting your entire screen to a view of the host Viewing the host Viewing the entire host screen at once To switch between window and full-screen viewViewing the host There are two ways to fit the host screen into your view Windows system keys Customizing keyboard control Customizing keyboard control Remote Control shortcut keysTo execute Windows system keys on the guest To change the LapLink shortcut key combinations Configuring a host for locking With the permission of the host computer, you can Locking the host from the guest Rebooting the host from the guest Rebooting and logging on to the hostTo reboot the host from the guest during Remote Con- trol On the Session menu, click Reboot Host Rebooting and logging on to the host Configuring the host for rebootingEnsuring access to the host after a reboot Window or Full Screen? Taking Screen ShotsWindow view Saving a Screenshot Taking Screen Shots Viewing a Screen Shot Viewing a Screen Shot Viewing a Screen Shot Saving System Information Saving System Information Creating a Report Saving System Information To disable clipboard sharing Pasting from the clipboard during Remote ControlSharing clipboard information with remote computers Disabling clipboard sharing Customizing Remote Control performance Customizing Remote Control performanceTo change Remote Control performance settings Temporarily changing the host screen Using File Transfer To open File Transfer windows Using File Transfer-Overview Step one display the target Using File Transfer-OverviewStep two select the files Step three drag and drop Navigating through drives and folders Navigating through drives and folders Changing the viewSorting files and folders To change the order of files and folders Selecting files and folders Clearing selections Selecting files and folders Copying or moving files and folders To copy or move using a command To copy or move using drag and dropCopying or moving files and folders To prepare for a copy or move operation Setting File Transfer options for the results you want Protecting newer copies of files Setting File Transfer options for the results you wantIncluding or excluding subfolders Updating older copies of files Synchronizing folders Synchronizing folders with SmartXchange To use SmartXchange to update a backup folder Updating backup foldersSynchronizing folders with SmartXchange To use SmartXchange to synchronize folders Source Target Replacing one folder with another Clone Folder To replace one folder with another Replacing one folder with another Clone Folder Speeding file transfers with SpeedSync and compression Using SpeedSync To disable SpeedSync Using compressionSpeeding file transfers with SpeedSync and compression To resume an interrupted file transfer Resuming an interrupted file transferBegin the transfer again Resuming an interrupted file transfer File Transfer Recovery and other options Automating file synchronization with Xchange Agent Using Xchange Agent-Overview Creating an Xchange Agent Using Xchange Agent-OverviewPreviewing an Xchange Agent Running an Xchange Agent To create an Xchange Agent Creating an Xchange Agent Using New Xchange Agent Using the Xchange Agent wizardCreating an Xchange Agent Previewing Previewing and running an Xchange AgentTo open and preview an Xchange Agent Put skipped pairs back into a Previewing and running an Xchange AgentTo close a preview Conflicts between files Dealing with conflictsSkip the conflict, without copying either file Other conflicts Dealing with conflictsTo exclude old conflicts from synchronizations Open the Xchange Agent Changing the direction of copy Customizing an Xchange AgentTo open an agent Changing how an Xchange Agent is run Adding folder pairsCustomizing an Xchange Agent Changing which files are included in synchronizations To filter files by type using the preset filters Using filters to include or exclude files Modifying a filter Using filters to include or exclude filesTo create and apply your own filter To remove the effects of a filter You can schedule an Xchange Agent to run unattended Scheduling an Xchange Agent to run automatically Scheduling an Xchange Agent to run automatically To schedule an Xchange Agent Using the LapLink SchedulerRunning an agent unattended To run a scheduled agent Using Print Redirection Preparing for Print Redirection Using Print Redirection-OverviewPrint from remote to local Print from local to remote Requirements for Print Redirection Using Print Redirection-Overview Printing over a LapLink connection Printing over a LapLink connection To set up LapLink to prompt with a list of printersChoosing among several printers To print a document over a LapLink connection Setting up printers for Print Redirection Setting up a printer Setting up printers for Print RedirectionTo set up a printer from within LapLink Using Text Chat Voice Chat Opening a Text Chat window Exchanging typed messages using Text ChatSending messages To open a Text Chat window Pasting text into your Text Chat window Exchanging typed messages using Text ChatCopying text from your Text Chat window Talking to someone using Voice Chat Talking using half duplex Talking to someone using Voice ChatConfiguring your sound card for full duplex Starting Voice Chat Improving Voice Chat performance To configure levels in Voice Chat Setting levels in Voice ChatImproving Voice Chat performance Improving quality over a fast connection Using Manual conversation mode Talking in Manual mode Using Manual conversation modeTo change to Manual conversation mode 10Troubleshooting Use the online troubleshooters for step-by- step solutions Introduction to troubleshooting Checklist for modem connections Use Dialing Properties to simplify the dialing process Disable call waiting and answering machines Ensure that Dial-Up Networking is installed Checklist for Dial-Up Networking connections Disconnect a Dial-Up Networking connection manually Checklist for network connections IPX connections change the type of frame on both computers Try setting the frame type to Ethernet 802.2 or Ethernet Enable a TCP/IP port in LapLink Checklist for Internet connectionsCheck the security setup on the host computer Both computers must be on the Internet and running LapLink 162 Enable the port Checklist for cable connectionsEnsure that Autoconnect is turned on Check the cable Restart the computer Serial cable connections lower the speed of a serial port Set up the Windows infrared driver Checklist for wireless connectionsEnable the wireless port Check the cable, if any Run CAPI-compatible versions of LapLink on both com- puters Checklist for Capi 2.0/ISDN connections Use the Copy or Move command Checklist for File TransferDrop files directly on target folder Make File Transfer available to other computers Tips for transfers over a serial cable General tips for faster transfersTips for transfers over modems Tips for transfers over a network Checklist for Xchange Agent Use Xchange Agent to overwrite, not merge, files Checklist for Remote Control 172 When printing from 16-bit programs, use the default printer Checklist for Print RedirectionUse the same printer driver on both ends of a connec- tion Some printer drivers do not support Print Redirection Checklist for Text Chat Adjust your microphone to a comfortable level Checklist for Voice ChatAdjust your speakers or headphones to a comfortable level Minimize background noise, if possible