Solution:MakesurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandconrmthat
thedriverversionsupportedbytheAccessConnectionsprogramisthelatestdocumentedinthereadmele.
Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsicononthetaskbar.
Note:IfyouareusingtheWindows7operatingsystem,clickShowhiddeniconsonthetaskbar.The
AccessConnectionsiconisdisplayed.Formoreinformationabouttheicon,refertotheAccessConnections
helpinformationsystem.
ChecktheNetworkName(SSID)andyourencryptioninformation.UsetheAccessConnectionsprogramto
verifythiscase-sensitiveinformation.

AwirelessWANproblem

Problem:AmessageisdisplayedindicatingthatanunauthorizedWANcardisinstalled.
Solution:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:Dependingonyourcomputer,somemodelsdonothaveawirelessWANcard.

Bluetoothproblems

Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocalspeaker
eventhoughtheBluetoothheadset/headphoneisconnectedusingaHeadsetproleorAVprole.
Solution:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpenControlPanelbyclickingStart➙ControlPanel➙HardwareandSound➙Sound➙Playback.
3.IfyouareusingaHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefaultbutton.
IfyouareusinganAVprole,selectStereoAudioandclicktheSetDefaultbutton.
4.ClickOKtoclosetheSoundwindow.
Problem:PIMitemssentfromtheWindows7operatingsystemcannotbereceivedcorrectlyintothe
addressbookofanyotherBluetooth-enableddevice.
Solution:TheWindows7operatingsystemsendsPIMitemsinXMLformat,butmostBluetooth-enabled
deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceivealethrough
Bluetooth,aPIMitemsentfromWindows7mightbesavedasalewiththeextension.contact.
Problemswiththekeyboardandotherpointingdevices
Thefollowingarethemostcommonproblemswithkeyboardsandotherpointingdevices.

UltraNavpointingdeviceproblems

Problem:Thepointerdriftswhenthecomputeristurnedonorafteritresumesnormaloperation.
Solution:ThepointermightdriftwhenyouarenotusingtheT rackPointpointingdeviceduringnormal
operation.ThisisanormalcharacteristicoftheTr ackPointpointingdeviceandisnotadefect.Pointer
driftingmightoccurforseveralsecondsunderthefollowingconditions:
•Whenthecomputeristurnedon
•Whenthecomputerresumesnormaloperation
•WhentheTrackPointpointingdeviceiskeptpressedforalongtime
Chapter10.Troubleshootingcomputerproblems141