Lenovo 3000 C200 Using PC Entitlement Warehouse PEW, Using eSupport, Using the HMM, Introduction

Important service information

Using PC Entitlement Warehouse (PEW)

vPEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CMV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.

vRemember, All CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = “fixed part number”.

vPEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitleCustomers can also access PEW via

http://www-307.ibm.com/pc/support/site.wss/product.do?template=/ warranty/warranty.vm&sitestyle=lenovo

Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION.

vBusiness Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS.

vAuthorized IBM Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com

Using eSupport

For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)

veSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW).

veSupport can be accessed at the following Web site: http://www.lenovo.com/ support

vTo view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM.

For the Remaining FRUs (the complete list of FRUs at the MT Model level)

veSupport can be used to view the complete list of FRUs for a machine type and model.

vTo view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under “View by Document Type” select PARTS INFORMATION. Under “Filter by Category” select SERVICE PARTS. Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed.

Using the HMM

Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. CMVs are custom models and are not found in the HMM.

Introduction 3