Lenovo 4215, 4220 Diagnostic programs, Lenovo ThinkVantage Toolbox, Lenovo System Toolbox, Notes

Symptom	Action
The operating system does not	Verify that:
start.	v There is no diskette in the diskette drive.
	v The startup sequence includes the device where the operating system resides.
	Usually, the operating system is on the hard disk drive. For more information,
	see “Selecting a startup device” on page 55.
The computer beeps multiple	Verify that no keys are stuck.
times before the operating
system starts.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two programs preinstalled on your computer to help you diagnose computer problems:

vLenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your operating system (used when you are running the Windows operating system)

vPC-Doctor for Rescue and Recovery (used when your Windows operating system does not start)

Notes:

1.You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 65 for detailed information.

2.If you are unable to isolate and repair the problem yourself after running the diagnostic programs, save and print the log files created by the diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

Note: The Lenovo ThinkVantage Toolbox program is only available on computers preinstalled with the Windows 7 operating system from Lenovo.

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices, diagnose problems, create bootable diagnostic media, update system drivers, and review system information.

To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox program, click Start → All Programs → Lenovo ThinkVantage Tools → System Health and Diagnostics → Diagnostics. Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox help system.

Lenovo System Toolbox

Note: The Lenovo System Toolbox program is only available on computers preinstalled with the Windows Vista operating system or the Windows XP operating system from Lenovo.

64User Guide