If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

DVD problems

Select your symptom from the following list:

“Black screen instead of DVD video” on page 38

“DVD movie will not play” on page 38

“No audio or intermittent audio while playing DVD movie” on page 38

“Playback is very slow or choppy” on page 38

“Invalid disc or no disc found message” on page 39

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

Actions:

Restart the DVD player program.

Close any open files, turn off the computer, and then restart the computer.

Try a lower screen resolution or color depth.

If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

DVD movie will not play

Symptom: DVD movie will not play.

Actions:

Make sure that the disc surface is clean and not scratched.

Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.

If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

No audio or intermittent audio while playing DVD movie

Symptom: No audio or intermittent audio while playing DVD movie.

Actions:

Check the volume control settings on your computer and on your speakers.

Make sure that the disc surface is clean and not scratched.

Check all cable connections to and from the speakers.

Use the DVD menu for the video to select a different audio track.

If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

Playback is very slow or choppy

Symptom: Playback is very slow or choppy.

38Lenovo S710 All-In-OneHardware Maintenance Manual

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Lenovo S710 DVD problems, Black screen instead of DVD video, DVD movie will not play, Playback is very slow or choppy