Lenovo S710 manual CD problems, CD or DVD does not work

Actions:

•Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions on setting sound-card settings.

•If these actions do not correct the problem, and you need technical assistance, see “Lenovo Support Web site” on page 29.

CD problems

Select your symptom from the following list:

•“An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 37

•“A CD or DVD does not work” on page 37

•“Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer” on page 37

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

Actions:

•If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

•If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work” on page 37.

If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 37.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

•Verify that the disc is inserted correctly, with its label up.

•Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

•Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 53 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

Chapter 5. Troubleshooting and diagnostics 37