Troubleshooting
NetWare
Problem No. 1 My LevelOne Printer Server prints garbage.
Solution No. 1 Follow the following steps to identify the problem:
1.Print a diagnostic file using PSConfig program.
(a)Run PSConfig and select your LevelOne Printer Server from the list. Then select Print Diagnostic Report
(b)Select each port in turn and print a diagnostic report.
(c)Check to see if the diagnostic report printed OK. If the diagnostic report printed OK, the problem may be caused by incorrect system configuration. Go to Step 2. If the diagnostic report printout is not OK, check your printer. If your printer is OK, call your dealer.
2.Print a test text file and a test graphic file. If the text file prints correctly but the graphic file prints garbage, then specify /NT (no tabs) option for NPRINT or CAPTURE commands and print again. If both print incorrectly, go to step 3.
3.Temporarily disable the LevelOne Printer Server servicing the print queue by following the instructions below:
NetWare 2.x and 3.x
(a)Run PCONSOLE, Select Print Queue Information, select the print queue that the LevelOne Printer Server services, select Current Queue Status.
(b)Set Servers can service entries in queue to NO.
(c)Press Esc and select Print Queue ID. Record its queue ID.
(d)Send your test files to the print queue using normal print commands.
NetWare 4.x bindery and NDS modes
(a)Run PCONSOLE, select Print Queues, select the print queue that your LevelOne Printer Server services, select Status.
(b)Set Allow service by current print servers to NO.
(c)Press Esc and select Information, and record its queue ID.
(d)Send your test files to the print queue using normal print commands.
4.
(a)Disconnect the printer attached to your LevelOne Printer Server and connect it to LPT1 of your PC.
(b)Change to the drive and then the directory on the file server that contains the print queue. The directory will have the name of the queue ID (e.g. \queues\Q_ID for NDS mode or system\Q_ID for Bindery mode).
5.The test files you printed in step 2 should be in the queue directory. Print these files to the local printer using the COPY command with the /b option.
Example:
copy /b test.txt LPT1
6.Compare the printouts from the PC and the LevelOne Printer Server.
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