GE JGB820 manual Before you call for service…, Consumer Support Troubleshooting Tips, Instructions

Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Operating Instructions Safety

Problem

Top burners do not light or do not burn evenly. (The front right burner is designed to have slightly smaller flames between the 6 and 9 o’clock positions. This is normal.)

Surface burners light but oven does not

	Possible Causes	What To Do
	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
	inserted in the electrical outlet.	grounded outlet.
	Burner slits on the side of the	• Remove the burners and clean them. Check the
	burner may be clogged.	electrode area for burned-on food or grease. See
		the Care and cleaning of the range section.
	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.
The oven gas shut-off valve		• To check the oven gas shut-off valve, remove the
may have accidentally been		drawer (see the Care and cleaning of the range
moved during cleaning or		section). For lower oven drawer models, remove the
moving.		rear access panel by unscrewing the thumbscrews
		in the upper left and right corners. Look for the gas
		shut-off lever at the back of the range.

Installation Instructions

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

Thumbscrews

Lower oven drawer models

Consumer Support Troubleshooting Tips

Control signals after entering cooking time or start time

Food does not bake or roast properly in the upper oven

Burners do not light

you forgot to enter a bake		• Touch the Bake pad and desired temperature
temperature or cleaning time.		or the Self Clean pad and desired clean time.
	oven controls improperly set.	• See the Using the upper oven section.
	Rack position is incorrect.	• See the Using the upper oven section.
	Incorrect cookware or cookware • See the Using the upper oven section.
	of improper size being used.
	oven thermostat needs	• See the adjust the upper oven thermostat—Do it
	adjustment.	yourself! section.
	Clock not set correctly.	• See the Using the clock and timer section.
	aluminum foil used improperly	• See the Care and cleaning of the range section.
	in the oven.
	oven bottom not securely	• See the Installation of the range section.
	seated in position.
	Gas/Control lockout feature	• Allow the range to cool down and touch and hold the
	is activated.	Gas/Control Lockout pad (on some models) for 3 seconds
		until the display shows LOC OFF.
	Plug on range is not	• Make sure electrical plug is plugged into a live, properly
	completely inserted in the	grounded outlet.
	electrical outlet.
	Gas supply not connected	• See the Installation Instructions that came with your
	or turned on.	range.

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