Solution 4
Adjust the paper guide:
•When using media less than 8.5 inches wide
•Against the left edge of the paper or media, making sure it does not buckle
Printer does not feed paper, envelopes, or specialty media
Solution 1
If there is a paper jam, see “Jams and misfeeds troubleshooting” on page 44.
Solution 2
Verify that the specialty media is loaded correctly.
Solution 3
Try loading one page, envelope, or sheet of specialty media at a time.
Solution 4
Make sure the printer is set as the default printer and is not on hold or paused.
1Click:
•For Windows XP Pro: Start Settings Printers and Faxes.
•For Windows XP Home: Start Control Panel Printers and Faxes.
•For Windows 2000 or Windows Vista: Start Settings Printers.
2
3Click Printer.
•Make sure no check mark appears next to Pause Printing.
•Make sure a check mark does appear next to Set As Default.
Banner paper jams
1Press 
to turn off the printer.
2Remove the jammed banner paper from the printer.
To keep a banner print job from jamming:
•Use only the number of sheets needed for the banner.
•Select the following settings to enable the printer to feed paper continuously without jamming: 1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select the Paper Setup tab.
4 From the Paper Size area, select Banner.
5 Select Letter Banner or A4 Banner as the paper size.
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