Lexmark Printer is printing solid black pages

Action Yes No
Step 1
aCheck if there is packing material left on the imaging kit.
1Remove the imaging kit.
2Check if the packing material is properly removed from the imaging
kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
3Reinstall the imaging kit.
bResend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is solved.
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer still printing blank pages?
Contact customer
support.
The problem is solved.
Printer is printing solid black pages
Action Yes No
Step 1
aRemove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
bResend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is solved.
Step 2
Replace the imaging kit, and then resend the print job.
Is the printer printing solid black pages?
Contact customer
support.
The problem is solved.
Troubleshooting 214