Action Yes No
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is solved.
Step 4
aRemove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging kit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact customer
support.
The problem is solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leadingedge
Trailingedge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is solved.
Troubleshooting 217