Lexmark 211, 28C0550, 28CT550, CX310, CX310dn Copier does not respond, Scanner unit does not close

•“Scanner unit does not close” on page 225

•“Poor copy quality” on page 226

•“Partial document or photo copies” on page 227

Copier does not respond

Action Yes No

Step 1

Check if an error or status message appears on the display.

Does an error or status message appear?

Clear the error or status

message.

Go to step 2.

Step 2

Check if the power cord is plugged into the printer and a properly

grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded

electrical outlet?

Go to step 3. Connect the power

cord to the printer and

a properly grounded

electrical outlet.

Step 3

Turn off the printer, then wait for about 10 seconds, and then turn it back

on.

Did Performing Self Test and Ready appear?

The problem is solved. Contact customer

support.

Scanner unit does not close

Action Yes No

Check if there are no obstructions between the scanner unit and the

printer.

aLift the scanner unit.

bRemove any obstruction that keeps the scanner unit open.

cLower the scanner unit.

Did the scanner unit close properly?

The problem is solved. Contact customer

support.

Troubleshooting 225

Contents

Main Contents Understanding the printer menus..............................................................78 Saving money and the environment.........................................................127 Page Page Safety information Page Learning about the printer Finding information about the printer ? Selecting a location for the printer Printer configurations Basic models Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADF Using the scanner glass Using the printer control panel Learning about the printer 13 Understanding the colors of the Sleep button and indicator lights Page Additional printer setup Installing internal options Available internal options Accessing the controller board Page Installing a memory card Page Installing an optional card 4 5 Installing hardware options Order of installation Installing a 650sheet duo tray Attaching cables Setting up the printer software Installing the printer software Updating available options in the printer driver For Windows users For Macintosh users Networking Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet network Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Connecting the printer to a wireless network using Wi-Fi Protected Setup Connecting the printer to a wireless network using the Embedded Web Server Verifying printer setup Printing a menu settings page Printing a network setup page Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Loading the 250sheet tray Page Page Loading the manual feeder Loading the 650sheet duo tray Page Page Page Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Assigning a custom paper type name Assigning a custom paper type Paper and specialty media guide Using specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Paper guidelines Paper characteristics Weight Curl Smoothness Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Paper and specialty media guide 50 Supported paper sizes, types, and weights Supported paper sizes Page Supported paper types and weights Paper and specialty media guide 52 Notes: Page Printing Printing a document Printing a document Printing in black and white Adjusting toner darkness Using Max Speed and Max Yield Printing from a mobile device Printing confidential and other held jobs Storing print jobs in the printer 2 Printing confidential and other held jobs For Windows users 1 2 3 Modifying confidential print settings Printing information pages Printing a font sample list Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer For Macintosh users Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying photos Copying on specialty media Copying on transparencies Copying on letterhead Customizing copy settings Copying to a different size Making copies using paper from a selected tray Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Placing information on copies Placing an overlay message on each page Canceling a copy job Canceling a copy job from the printer control panel Understanding the copying options Copies Copy from Copy to Scale Darkness Collate Content Type Color Overlay Separator Sheets Paper Saver E-mailing Setting up the printer to e-mail Setting up the e-mail function Configuring email settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server E-mailing a document Sending an email using a shortcut number Sending an email using the printer control panel Canceling an e-mail Scanning Scanning to an FTP address Creating shortcuts Creating an FTP shortcut using the Embedded Web Server 1 Scanning to an FTP address Scanning to an FTP address using a shortcut number Scanning to an FTP address using the printer control panel Scanning to a computer Scanning to a computer Page Understanding the printer menus Menus list Supplies menu Paper menu Default Source menu Paper Size/Type menu Page Substitute Size menu Paper Texture menu Page Paper Weight menu Paper Loading menu Page Custom Types menu Custom Scan Sizes menu Universal Setup menu Reports menu Reports menu Network/Ports Understanding the printer menus 90 Active NIC menu Standard Network or Network [x] menu Note: Only active ports appear in this menu. Reports menu Network Card menu Understanding the printer menus 92 TCP/IP menu IPv6 menu Understanding the printer menus 93 To access the menu, navigate to any of the following: Wireless menu Understanding the printer menus 94 AppleTalk menu Understanding the printer menus 95 Standard USB menu SMTP Setup menu Security menu Confidential Print menu Security Audit Log menu Set Date and Time menu Settings menu General Settings menu Copy Settings menu Page Page Email Settings menu Page Page FTP Settings menu Page Print Settings Setup menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Image menu Help menu Saving money and the environment Saving paper and toner Using recycled paper Conserving supplies Saving energy Using EcoMode 2 Reducing printer noise 2 Adjusting Sleep mode Using Hibernate mode Setting Hibernate Timeout Using Schedule Power Modes Recycling Recycling Lexmark products 1 2 3 Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling 1 2 3 Securing the printer Using the security lock feature Statement of Volatility Erasing volatile memory Erasing nonvolatile memory 1 2 3 4 Maintaining the printer Storing supplies Cleaning printer parts Cleaning the printer Cleaning the scanner glass Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel Checking the status of parts and supplies from the Embedded Web Server 1 2 Ordering supplies Using genuine Lexmark parts and supplies Ordering toner cartridges Ordering imaging kits Ordering a maintenance kit Ordering a waste toner bottle Replacing supplies Replacing the waste toner bottle 1 2 Page Page Replacing a black and color imaging kit Page Page Page Page Page Page Page Page Page Page Page Page Page Page Moving the printer Before moving the printer Moving the printer to another location Page Managing the printer Finding advanced networking and administrator information Checking the virtual display Setting up email alerts Viewing reports Configuring supply notifications from the Embedded Web Server Copying printer settings to other printers Restoring factory default settings Clearing jams Avoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Clearing jams 165 Page Page Page [x]-page jam, open front door to clear fuser [202.xx] Page Page [x]-page jam, open front door [20y.xx] [x]page jam, open front door to clear duplex [23y.xx] [x]page jam, open tray [x] [24y.xx] [x]page jam, clear manual feeder [251.xx] [x]page jam, clear multipurpose feeder [250.xx] [x]page jam, open automatic feeder top cover. [28y.xx] Page Troubleshooting Understanding the printer messages Adjusting color Change [paper source] to [custom type name] Change [paper source] to [custom string] Close flatbed cover and load originals if restarting job [2yy.xx] [Color] cartridge low [88.xy] [Color] cartridge nearly low [88.xy] [Color] cartridge very low, [x] estimated pages remain [88.xy] Complex page, some data may not have printed [39] Configuration change, some held jobs were not restored [57] Defective flash detected [51] Error reading USB drive. Remove USB. Error reading USB hub. Remove hub. Incompatible tray [x] [59] Insert Tray [x] Insufficient memory for Flash Memory Defragment operation [37] Insufficient memory, some Held Jobs were deleted [37] Insufficient memory to collate job [37] Insufficient memory to support Resource Save feature [35] Load [paper source] with [custom type name] Load [paper source] with [custom string] Load [paper source] with [paper size] Load [paper source] with [paper type] [paper size] Load Manual Feeder with [custom string] Load Manual Feeder with [custom type name] Load Manual Feeder with [paper size] Load Manual Feeder with [paper type] [paper size] Maintenance kit low [80.xy] Maintenance kit very low, [x] estimated pages remain [80.xy] Memory full [38] Network [x] software error [54] Not enough free space in flash memory for resources [52] Non-Lexmark [color] [supply type], see User's Guide [33.xy] Reinstall missing or unresponsive [color] cartridge [31.xy] Reinstall missing or unresponsive [type] imaging kit [31.xy] Reload printed pages in Tray [x] Remove packaging material, [area name] Remove paper from standard output bin Replace [color] cartridge, 0 estimated pages remain [88.xy] Replace [color] cartridge, printer region mismatch [42.xy] Replace [type] imaging kit, 0 estimated pages remain [84.xy] Replace defective [type] imaging kit [31.xy] Replace jammed originals if restarting job. Replace maintenance kit, 0 estimated pages remain [80.xy] Replace missing [type] imaging kit [31.xy] Page Scanner jam, remove jammed originals from the scanner [2yy.xx] SMTP server not set up. Contact system administrator. Standard network software error [54] Standard USB port disabled [56] Supply needed to complete job Too many trays attached [58] [Type] imaging kit low [84.xy] [Type] imaging kit nearly low [84.xy] [Type] imaging kit very low, [x] estimated pages remain [84.xy] Unformatted flash detected [53] Solving printer problems Basic printer problems The printer is not responding Page Printer display is blank Option problems Cannot detect internal option a b c Tray problems a b a Paper feed problems Jammed pages are not reprinted Paper frequently jams Paper jam message remains after jam is cleared Solving print problems Troubleshooting 198 Printing problems Confidential and other held jobs do not print Incorrect characters print a Job prints from the wrong tray or on the wrong paper a Large jobs do not collate a Multiplelanguage PDF files do not print a b Print jobs do not print a Print job takes longer than expected a b a Repeating defects appear on prints Troubleshooting 203 Size/Type menu. 2 Unexpected page breaks occur Print quality problems Characters have jagged or uneven edges a 1 2 Gray background on prints Horizontal voids appear on prints Incorrect margins on prints a Paper curl a Print irregularities Print is too dark a Print is too light a Printer is printing blank pages a 1 2 3 Printer is printing solid black pages Shadow images appear on prints Skewed print a Streaked horizontal lines appear on prints a Streaked vertical lines appear on prints a Toner fog or background shading appears on prints Toner rubs off ABC DEF Transparency print quality is poor a Uneven print density Vertical voids appear on prints a Color quality problems FAQ about color printing 1 2 Prints on color transparencies appear dark when projected The color of the print does not match the color of the original file Troubleshooting 224 a a b Solving copy problems Troubleshooting 225 Copier does not respond Scanner unit does not close a b c Poor copy quality a b c a a Troubleshooting 227 Solving scanner problems Troubleshooting 228 The scanner does not respond Scan job was not successful Scanner unit does not close a b c Scanning takes too long or freezes the computer Poor scanned image quality Partial document or photo scans Cannot scan from a computer Embedded Web Server does not open Contacting customer support Notices Product information Edition notice GOVERNMENT END USERS Licensing notices Trademarks Noise emission levels Waste from Electrical and Electronic Equipment (WEEE) directive Product disposal Page Power consumption Notices 238 Product power consumption Sleep Mode Hibernate Mode Regulatory notices for electromagnetic compatibility Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada VCCI European Community (EC) directives conformity Regulatory notices for wireless products Modular component notice Exposure to radio frequency radiation Industry Canada (Canada) Notice to users in the European Union Notices 243 Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights DEVICE PATENT LICENSE Patent acknowledgment Index Numerics Symbols A B D E F G H I J M N O P Page Page Q R S T U V W X