Troubleshooting
Problem | Solution |
Service messages | A service message indicates printer failure that may require service. |
| Turn the printer off, wait about 10 seconds, and then turn the printer on. |
| If the error recurs, write down the error number, the problem, and a |
| detailed description. Call for service. |
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Solving paper feed problems
Symptom | Cause |
| Solution |
Paper frequently jams. | You are using paper that does not | Try the following: | |
| meet the printer specifications. | • Flex the paper. | |
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| • Turn the print media over. |
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| Check the following: |
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| • Drawer is properly installed. |
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| • Print media is loaded correctly. |
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| • Print media is not damaged. |
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| • Print media meets specifications. |
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| • Guides are positioned correctly for the print media size |
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| selected. |
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| Use recommended paper and other specialty media. |
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| See the Card Stock & Label Guide available on our |
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| Lexmark Web site at www.lexmark.com for detailed |
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| specifications. |
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| For more information that can help prevent jams from |
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| occurring, see Avoiding jams on page 18. |
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| You have loaded too much paper | Make sure the print media is below the paper fill indicator | |
| or too many envelopes. |
| on the side guides. |
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| Guides in the selected tray are not | Move the guides in the tray to the correct position. | |
| set to the appropriate position for |
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| the size paper loaded. |
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| The paper has absorbed moisture | Load paper from a fresh package. | |
| due to high humidity. |
| Store paper in its original wrapper until you load it. |
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| See Storing print media on page 18 for more |
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| information. |
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The Paper Jam | You have not pressed | or have | Clear paper from the entire paper path, and then press |
message remains after | not cleared the entire paper path. | . | |
you remove the jammed |
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paper. |
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| For more informations, see Clearing printer jams on |
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| page 46. |
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The page that jammed | Jam Recovery in the Setup menu | Set Jam Recovery to Auto or On. | |
does not reprint after you | is set to Off. |
| For more information, see the Menus and Messages |
clear the jam. |
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| Guide. | |
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Blank pages feed into | An incorrect media type is loaded | Load the correct type media for your print job, or change | |
the output bin. | in the tray being printed from. | the Paper Type to match the type of media loaded. | |
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| For more information, see the Menus and Messages |
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| Guide. |
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Solving paper feed problems
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