Troubleshooting

Problem

Solution

Service messages

A service message indicates printer failure that may require service.

 

Turn the printer off, wait about 10 seconds, and then turn the printer on.

 

If the error recurs, write down the error number, the problem, and a

 

detailed description. Call for service.

 

 

Solving paper feed problems

Symptom

Cause

 

Solution

Paper frequently jams.

You are using paper that does not

Try the following:

 

meet the printer specifications.

• Flex the paper.

 

 

 

 

 

 

• Turn the print media over.

 

 

 

Check the following:

 

 

 

• Drawer is properly installed.

 

 

 

• Print media is loaded correctly.

 

 

 

• Print media is not damaged.

 

 

 

• Print media meets specifications.

 

 

 

• Guides are positioned correctly for the print media size

 

 

 

selected.

 

 

 

Use recommended paper and other specialty media.

 

 

 

See the Card Stock & Label Guide available on our

 

 

 

Lexmark Web site at www.lexmark.com for detailed

 

 

 

specifications.

 

 

 

For more information that can help prevent jams from

 

 

 

occurring, see Avoiding jams on page 18.

 

 

 

 

You have loaded too much paper

Make sure the print media is below the paper fill indicator

 

or too many envelopes.

 

on the side guides.

 

 

 

 

Guides in the selected tray are not

Move the guides in the tray to the correct position.

 

set to the appropriate position for

 

 

the size paper loaded.

 

 

 

 

 

 

The paper has absorbed moisture

Load paper from a fresh package.

 

due to high humidity.

 

Store paper in its original wrapper until you load it.

 

 

 

 

 

 

See Storing print media on page 18 for more

 

 

 

information.

 

 

 

 

The Paper Jam

You have not pressed

or have

Clear paper from the entire paper path, and then press

message remains after

not cleared the entire paper path.

.

you remove the jammed

 

 

 

paper.

 

 

For more informations, see Clearing printer jams on

 

 

 

 

 

 

page 46.

 

 

 

The page that jammed

Jam Recovery in the Setup menu

Set Jam Recovery to Auto or On.

does not reprint after you

is set to Off.

 

For more information, see the Menus and Messages

clear the jam.

 

 

 

 

Guide.

 

 

 

 

 

 

Blank pages feed into

An incorrect media type is loaded

Load the correct type media for your print job, or change

the output bin.

in the tray being printed from.

the Paper Type to match the type of media loaded.

 

 

 

For more information, see the Menus and Messages

 

 

 

Guide.

 

 

 

 

Solving paper feed problems

55

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Image 55
Lexmark 450dn manual Solving paper feed problems, Problem Solution, Occurring, see Avoiding jams on

450dn specifications

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