Troubleshooting
Problem | Action | |
Part or all of the page is | Check the photoconductor kit to see if it is installed correctly. | |
printed in black. |
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The job prints, but the top and | • | Make sure the Paper Size setting in the Paper menu is correct. |
side margins are incorrect. | • | Make sure the margins are set correctly in your software application. |
Ghost images appear. | • Make sure the Paper Type setting in the Paper menu is correct. |
| • Replace the photoconductor kit. |
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Gray background prints. | • The Toner Darkness setting may be too dark. Change the Toner Darkness setting in |
| the Quality menu. |
| • Adjust the Brightness to a darker setting. |
| • Adjust the Contrast to a darker setting. |
| • The photoconductor kit may be defective. Replace the photoconductor kit. |
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Some of the print is cut off on | Move the guides in the tray to the proper positions for the size loaded. |
the sides, top, or bottom of |
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the media. |
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Print is skewed or |
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inappropriately slanted. |
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Transparency print quality is | • Use only transparencies recommended by the printer manufacturer. |
poor. | • Make sure the Paper Type setting in the Paper menu is set to Transparency. |
Solving print quality problems
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