Troubleshooting
Problem | Action | |
Entire page is white. | • Make sure the packaging material is removed from the photoconductor kit. | |
| • | Check the photoconductor kit and toner cartridge to be sure they are installed |
|
| correctly. |
| • | Replace the photoconductor kit. |
Streaks appear on the page. • If you are using preprinted forms, make sure the ink can withstand temperatures of 210°C (410°F).
• Replace the photoconductor kit or toner cartridge.
Printing is too dark. | • | Change the Toner Darkness setting in the Quality menu. |
| • Change the Brightness setting in the Quality menu. | |
| • | Change the Contrast setting in the Quality menu. |
| Note: Macintosh computer users should make sure the lines per inch (lpi) setting is not | |
| set too high in the software application. | |
Characters have jagged or | • Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 dpi, or 2400 | |
uneven edges. |
| Image Q. |
| • | Enable Enhance Fine Lines. |
| • | If you are using downloaded fonts, verify the fonts are supported by the printer, the |
|
| host computer, and the software application. |
Solving print quality problems
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