Troubleshooting
Symptom | Cause | Solution |
Job takes longer than | The job is too complex. | Reduce the complexity of your print job by eliminating the number |
expected to print. |
| and size of fonts, the number and complexity of images, and the |
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| number of pages in the job. |
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| Page Protect is set to | Set Page Protect to Off from the Setup Menu. |
| On. | For more information, see the Menus and Messages Guide. |
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| The printer Operating | Set the Operating Mode to Normal. |
| Mode is set to Quiet | For more information, see Selecting printer operating mode on |
| mode or | |
| page 63. | |
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Job prints from the | The control panel menu | Make sure the Paper Size and Paper Type specified in the printer |
wrong tray or on the | settings do not match the | driver match the paper size and type in the tray. |
wrong paper or specialty | media loaded in the tray. |
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media. |
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Incorrect characters | You are using an | If you are using a parallel interface, make sure you are using an |
print. | incompatible parallel | IEEE |
| cable. | number 1021231 for the standard parallel port. |
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| The printer is in Hex | If Ready Hex appears on the display, you must exit Hex Trace |
| Trace mode. | mode before you can print your job. Turn the printer off and back |
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| on to exit Hex Trace mode. |
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Large jobs do not collate. | Collate is not set to On. | Set Collation to On in the Finishing Menu or through the printer |
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| driver. |
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| Note: Setting Collation to Off in the driver overrides the setting in |
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| the Finishing Menu. |
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| For more information, see the Menus and Messages Guide. |
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| The job is too complex. | Reduce the complexity of the print job by eliminating the number |
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| and size of fonts, the number and complexity of images, and the |
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| number of pages in the job. |
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| The printer does not | Add printer memory. |
| have enough memory. |
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Unexpected page breaks | The job has timed out. | Set Print Timeout to a higher value from the Setup Menu. |
occur. |
| For more information, see the Menus and Messages Guide. |
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The paper is curled once | The print media has | • Use paper that is sealed in its original packaging. |
it exits the printer. | been in the printer too | • Turn the paper over. |
| long or is too heavy. | • Rotate the paper 180 degrees. |
| The print job has too | • If you are printing a |
| many pages for simplex | • When printing on heavy print media, open the rear exit door for |
| printing. | a |
| The paper has absorbed | • Try another type or brand of print media, such as a xerographic |
| paper for laser printers. | |
| moisture due to high | |
| humidity. | • If possible, try printing in a less humid environment. |
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| If the paper still curls, select the Reduced Curl setting from the |
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| Configuration menu (for more information, see Turning on |
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| Reduced Curl mode). |
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Solving printing problems
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