Troubleshooting
Solving print quality problems
The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement.
Problem | Action |
Print is too light. | • The toner may be low. |
| • Change the Toner Darkness setting in the Quality menu. |
| • Change the Brightness setting in the Quality menu. |
| • Change the Contrast setting in the Quality menu. |
| • If you are printing on an uneven print surface, change the Paper Weight and Paper |
| Texture settings in the Paper menu. |
| • Verify the correct print media is being used. |
Toner smears, or print comes | • If you are printing on an uneven print surface, change the Paper Weight and Paper |
off the page. | Texture settings in the Paper menu. |
| • Verify the print media is within the printer specifications. See Understanding print |
| media guidelines on page 12 for more details. |
| If the problem continues, contact the Lexmark Customer Support Center at |
| http://support.lexmark.com. |
Toner appears on the back of | Toner is on the transfer roll. To help prevent this, do not load print media that is smaller | |
the printed page. | than the page size of the job to be printed. | |
| Open and close the printer top front cover to run the printer setup cycle. | |
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Toner fog or background | • | Check the photoconductor kit to make sure it is installed correctly. |
shading appears on the page. | • | Replace the photoconductor kit. |
Solving print quality problems
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