Users Guide
June
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Copying
Understanding printer menus 123
Faxing
Scanning 115
Saving money and the environment 200
Managing the printer 237
Maintaining the printer 211
Clearing jams 241
323
Troubleshooting 258
Index 341
Safety information
Safety information
Safety information
Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Basic models
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Automatic document feeder ADF Scanner glass
Understanding the home screen
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
This may also appear on the home screen
Features
Feature Description
Touch
Indicator light Printer status
Using the touch-screen buttons
Sleep button light Printer status
Other touch-screen buttons
Arrows View a list of options Copy It Print a copy
For Windows users
Setting up and using the home screen applications
Finding the IP address of the computer
For Macintosh users
Finding the IP address of the printer
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
Customizing the home screen
Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
Click Settings Apps Apps Management Forms and Favorites
Setting up Card Copy
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Click Settings Apps Apps Management Multi Send
Setting up Scan to Network
UseTo
Exporting and importing a configuration
Setting up Remote Operator Panel
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Available internal options
Accessing the controller board
Option card connector
Memory card connector
Reattach the cover
Access the controller board
Installing a memory card
Unpack the memory card
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Installing an optional card
Installing hardware options
Order of installation
Installing optional trays
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Attaching cables
Macintosh
Setting up the printer software
Installing the printer software
Click the CD icon on the desktop
Windows
Click Update Now ‑ Ask Printer
Updating available options in the printer driver
Windows 7 or earlier
Networking
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
For Windows users
Select Ethernet connection, and then click Continue
For Macintosh users
Click +
Preparing to set up the printer on a wireless network
Network/Ports Active NIC Auto
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
From the printer control panel, navigate to
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Printing a network setup
Verifying printer setup
Printing a menu settings
Reports Menu Settings
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading the 250‑ and 550‑sheet tray
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Loading the manual feeder
Loading the 650‑sheet duo tray
Length guide tab
Loading the multipurpose feeder
Width guide tab
Feeder extender
Linking and unlinking trays
Linking and unlinking trays
Using the printer control panel
Using the Embedded Web Server
Creating a custom name for a paper type
Select a custom name you want to configure, and then touch
Configuring a custom name
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Paper and specialty media guide
Using specialty media
Tips on using letterhead
Paper and specialty media guide
ABC
Tips on using envelopes
Tips on using transparencies
Tips on using labels
Weight
Tips on using card stock
Paper characteristics
Paper guidelines
Unacceptable paper
Selecting paper
Using recycled paper and other office papers
Selecting preprinted forms and letterhead
Storing paper
Supported paper sizes, types, and weights
Scanner Duplex Dimension
Supported paper sizes
550 ‑sheet Multipurpose Tray Glass Mode
Supported paper types and weights
550 ‑sheet Multipurpose Tray Glass Mode Feeder
Manual 650 ‑sheet duo tray 550 ‑sheet
Scanner Duplex Tray Feeder Glass Mode
Paper type
Multipurpose Tray Feeder
Printing a document
Printing
Printing forms
Printing a document
Adjusting toner darkness
Using Max Speed and Max Yield
Printing from a flash drive or mobile device
Settings Print Settings Setup Menu
Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the printer
Printing confidential and other held jobs
Printing from a mobile device
Recommended flash drives File type
Printing confidential and other held jobs
Printing a font sample list
Modifying confidential print settings
Printing information pages
Printing a directory list
Canceling a print job from the printer control panel
Canceling a print job
Canceling a print job from the computer
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Copying on letterhead
Creating a copy shortcut using the printer control panel
Customizing copy settings
Copying to a different size
Copying different paper sizes
Making copies using paper from a selected tray
Example 1 Copying on mixed paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Copy Copy from Mixed Sizes Copy to Auto Size Match Copy It
Adjusting copy quality
Between Copies Between Jobs
Collating copies
Placing separator sheets between copies
Collated Not collated
Placing a header or footer on pages
Placing information on copies
Copying multiple pages onto a single sheet
Between Pages Off
Canceling a copy job while pages are being printed
Canceling a copy job
Placing an overlay message on each
Understanding the copy options
Advanced Duplex
Content
Color
Save As Shortcut
Separator Sheets
Cover Page Setup
Overlay
Header/Footer
Adjust ADF Skew
Creating an e-mail shortcut using the Embedded Web Server
Setting up the printer to e-mail
Setting up the e-mail function
Mailing
Click Settings
Creating an e-mail shortcut using the printer control panel
Sending an e-mail using the printer control panel
Mailing a document
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Adding e-mail subject and message information
Customizing e-mail settings
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Scan Preview
Setup
Transmission Log
Faxing
Setting up the printer to fax
Faxing
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Tips for this setup
Scenario 1 Standard telephone line
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Faxing 100
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Part name Part number Lexmark adapter plug 40X8519
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Connecting the printer to a wall jack in Germany
Faxing 104
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Sending a fax using a shortcut number
Sending a fax using the computer
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Click Settings Reports Click Fax Job Log or Fax Call Log
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
Blocking junk faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Click Settings Fax Settings
Forwarding a fax
Faxing 113
Faxing 114
Delayed Send
This option lets you send a fax at a later time or date
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Scanning to an FTP address using a shortcut number
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address
Scanning to a computer or flash drive
Scanning to a computer using the Embedded Web Server
Click Scan Profile Create Scan Profile
Setting up Scan to Computer
FTP Address
Understanding the scan options
Scanning to a flash drive
Click Next Close
Scanning 120
Setup
Scanning 122
Menus list
Understanding printer menus
Understanding printer menus 123
Supplies menu
Understanding printer menus 124
Paper Size/Type menu
Default Source menu
Paper menu
Understanding printer menus 125
MP Feeder Size
Understanding printer menus 126
MP Feeder Type
Manual Paper Type
Understanding printer menus 127
Manual Paper Size
Manual Envelope Size
Paper Texture menu
Substitute Size menu
Understanding printer menus 128
Understanding printer menus 129
Paper Weight menu
Understanding printer menus 130
Paper Loading menu
Understanding printer menus 131
Understanding printer menus 132
Custom Scan Sizes menu
Custom Types menu
Custom Names menu
Understanding printer menus 133
Reports menu
Universal Setup menu
Reports menu
Understanding printer menus 134
Standard Network or Network x menus
Network/Ports
Active NIC menu
Understanding printer menus 135
Understanding printer menus 136
Network Card menu
To access the menu, navigate to either of the following
Understanding printer menus 137
TCP/IP menu
Understanding printer menus 138
IPv6 menu
Wireless menu
To access the menu, navigate to any of the following
Understanding printer menus 139
Network/Ports Network x Network x Setup Wireless
AppleTalk menu
Understanding printer menus 141
Standard USB menu
Set Zone
Smtp Setup menu
Understanding printer menus 142
Understanding printer menus 143
Confidential Print menu
Miscellaneous Security Settings menu
Security menu
Understanding printer menus 144
Erase Temporary Data Files menu
Understanding printer menus 145
Set Date and Time menu
Security Audit Log menu
Understanding printer menus 146
General Settings menu
Settings menu
Understanding printer menus 147
Understanding printer menus 148
Quiet Mode
Run Initial setup
ADF Loaded Beep
Paper Sizes
Understanding printer menus 149
Keyboard
Scan to PC Port Range
Understanding printer menus 150
Displayed Information
Home screen customization
Understanding printer menus 151
Date Format
Understanding printer menus 152
Understanding printer menus 153
Alarms
Timeouts
Contact Name
Understanding printer menus 154
Print Recovery
Error Recovery
Understanding printer menus 155
Copy Settings menu
Understanding printer menus 156
Understanding printer menus 157
Understanding printer menus 158
Understanding printer menus 159
Understanding printer menus 160
Fax Mode Analog Fax Setup menu
Fax Settings menu
Understanding printer menus 161
Understanding printer menus 162
Resolution
Fax Cover
Understanding printer menus 163
Dial Prefix
Understanding printer menus 164
Understanding printer menus 165
Understanding printer menus 166
Understanding printer menus 167
Understanding printer menus 168
Fax Mode sends the fax job to a fax server for transmission
Fax Mode Fax Server Setup menu
Understanding printer menus 169
Orientation
Fax Resolution
Understanding printer menus 170
Use Multi ‑Page Tiff
‑mail Server Setup
‑mail Settings menu
Enable Analog Receive
Understanding printer menus 171
Understanding printer menus 172
Format
Understanding printer menus 173
Understanding printer menus 174
‑mail Bit Depth
Understanding printer menus 175
Use cc/bcc
FTP Settings menu
Understanding printer menus 176
Understanding printer menus 177
FTP bit Depth
Understanding printer menus 178
File Name
Understanding printer menus 179
Flash Drive menu
Scan Settings menu
Understanding printer menus 180
Understanding printer menus 181
Understanding printer menus 182
Scan Bit Depth
Understanding printer menus 183
Print Settings menu
Copies
Paper Saver Orientation
Understanding printer menus 184
Duplex Binding
Paper Saver Border
Setup menu
Print Settings
Understanding printer menus 185
Download Target
Finishing menu
Understanding printer menus 186
Resource Save
Understanding printer menus 187
Separator Source
Quality menu
Understanding printer menus 188
Understanding printer menus 189
Understanding printer menus 190
Spot Color Replacement
Color Adjust
Manual Color
Job Accounting menu
Understanding printer menus 191
Utilities menu
Understanding printer menus 192
PostScript menu
XPS menu
Understanding printer menus 193
PCL Emul menu
Understanding printer menus 194
Understanding printer menus 195
Understanding printer menus 196
Tray Renumber
Font Size
Html menu
Understanding printer menus 197
Scale
Image menu
Help menu
Understanding printer menus 198
Understanding printer menus 199
Menu item Description
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Reducing printer noise
Using Eco‑Mode
Saving energy
Avoid paper jams
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 202
Click Settings General Settings Sleep Button Settings
Using Hibernate Mode
Setting Hibernate Timeout
Saving money and the environment 203
Settings General Settings Timeouts Hibernate Timeout
Using Schedule Power Modes
Adjusting the brightness of the display
Click Settings General Settings Schedule Power Modes
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
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Statement of Volatility
Using the security lock feature
Securing the printer
Securing the printer 207
Erasing volatile memory
Touch Wipe All Settings
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Using the printer control panel
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Finding printer security information
Maintaining the printer
Cleaning printer parts
Cleaning the printer
Storing supplies
Maintaining the printer 212
Cleaning the scanner glass
Close the scanner cover
Maintaining the printer 213
Checking the status of parts and supplies
Estimated number of remaining pages
Status/Supplies View Supplies
Ordering toner cartridges
Using genuine Lexmark parts and supplies
Ordering supplies
Return Program cartridges
Ordering imaging kits
Ordering a maintenance kit
Maintaining the printer 215
Replacing the waste toner bottle
Replacing supplies
Ordering a waste toner bottle
Maintaining the printer 216
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Insert the replacement waste toner bottle
For more information, see Recycling Lexmark products on
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Maintaining the printer 220
Replacing a black and color imaging kit
Open the front door Open the top door
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Maintaining the printer 223
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Replacing toner cartridges
Maintaining the printer 227
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Replacing a developer unit
Maintaining the printer 229
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Before moving the printer
Moving the printer
Moving the printer to another location
Shipping the printer
When shipping the printer, use the original packaging
Maintaining the printer 236
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Copying printer settings to other printers
Modifying confidential print settings
Restoring factory default settings
Settings General Settings Factory Defaults Restore Now
Managing the printer 240 From the home screen, navigate to
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 241
Understanding jam messages and locations
Use recommended paper
Clearing jams 243
Jam location Message on the display What to do
‑page jam, clear standard bin
Clearing jams 244
Page
Page
Jam, open front door to clear fuser
Clearing jams 248 Open the top door
Page
Jam, open front door 20y.xx
‑page jam, open front door to clear duplex 23y.xx
‑page jam, open tray x 24y.xx
Page
‑page jam, clear multipurpose feeder
‑page jam, clear manual feeder
Clearing jams 254
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‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding the printer messages
Color cartridge nearly low 88.xy
Troubleshooting 259
Color cartridge low 88.xy
Color cartridge very low, x estimated pages remain 88.xy
Error reading USB hub. Remove hub
Configuration change, some held jobs were not restored
Error reading USB drive. Remove USB
Defective flash detected
Insert Tray
Insufficient memory to support Resource Save feature
Incorrect paper size, open paper source
Insufficient memory for Flash Memory Defragment operation
Load paper source with custom type name
Insufficient memory, some held jobs will not be restored
Troubleshooting 262
Load paper source with custom string
Load Manual Feeder with custom type name
Load paper source with paper type paper size
Load Manual Feeder with custom string
Load Manual Feeder with paper size
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Network x software error
Troubleshooting 265
Reinstall missing or unresponsive color cartridge 31.xy
Reinstall missing or unresponsive type imaging kit 31.xy
Not enough free space in flash memory for resources
Remove paper from standard output bin
Reload printed pages in Tray
Remove packaging material, area name
Replace color cartridge, 0 estimated pages remain 88.xy
Remove defective disk
Replace type imaging kit, 0 estimated pages remain 84.xy
Replace all originals if restarting job
Replace defective color cartridge 31.xy
Replace missing type imaging kit 31.xy
Troubleshooting 268
Replace jammed originals if restarting job
Replace missing waste toner bottle 82.xy
Replace unsupported type imaging kit 32.xy
Restore held jobs?
Scanner disabled by admin
Replace waste toner bottle 82.xy
Standard network software error
Some held jobs were not restored
Smtp server not set up. Contact system administrator
Standard USB port disabled
Type imaging kit low 84.xy
Too many flash options installed
Too many trays attached
Type imaging kit nearly low 84.xy
Basic printer problems
Solving printer problems
Weblink server not set up. Contact system administrator
Unformatted flash detected
Troubleshooting 273
Troubleshooting 274
Printer display is blank
Action Yes Step Problem is solved Go to step
Option problems
Troubleshooting 275
Cannot detect internal option
Step Problem is solved. Go to step
Tray problems
Troubleshooting 276
Cannot detect memory card
Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 277
Jammed pages are not reprinted
Troubleshooting 278
Paper jam message remains after jam is cleared
Troubleshooting 279
Solving print problems
Printing problems
Confidential and other held jobs do not print
Troubleshooting 280
Error message about reading the flash drive appears
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Troubleshooting 281
Large jobs do not collate
Printing slows down
Troubleshooting 282
Click File Print Advanced Print As Image OK OK
Troubleshooting 283
Print jobs do not print
Settings General Settings Print Recovery Page Protect Off
Troubleshooting 284
Print job takes longer than expected
Tray linking does not work
Troubleshooting 285
Settings General Settings Timeouts
Unexpected page breaks occur
Characters have jagged or uneven edges
Print quality problems
Troubleshooting 286
Clipped pages or images
Troubleshooting 287
Gray background on prints
Troubleshooting 288
Horizontal voids appear on prints
Troubleshooting 289
Incorrect margins on prints
Troubleshooting 290
Paper curl
Troubleshooting 291
Print irregularities
Troubleshooting 292
Print is too dark
Troubleshooting 293
Print is too light
Troubleshooting 294
Printer is printing blank pages
Troubleshooting 295
Printer is printing solid black pages
Repeating defects appear on prints
Troubleshooting 296
Shadow images appear on prints
Troubleshooting 297
Skewed print
Troubleshooting 298
Streaked horizontal lines appear on prints
Troubleshooting 299
Streaked vertical lines appear on prints
Troubleshooting 300
Toner fog or background shading appears on prints
Toner rubs off
Troubleshooting 301
Toner specks appear on prints
Uneven print density
Troubleshooting 302
Transparency print quality is poor
Vertical voids appear on prints
What is RGB color?
Color quality problems
FAQ about color printing
What is Cmyk color?
How is color specified in a document to be printed?
Troubleshooting 304
What is manual color correction?
How does the printer know what color to print?
Troubleshooting 305
Prints on color transparencies appear dark when projected
Object type Color conversion tables
Print appears tinted
Solving copy problems
Troubleshooting 306
Copier does not respond on
Copier does not respond
Scanner unit does not close
Troubleshooting 308
Poor copy quality
Troubleshooting 309
Partial document or photo copies
Caller ID is not shown
Solving fax problems
Troubleshooting 310
Cannot send or receive a fax
Troubleshooting 311
Troubleshooting 312
Yes Problem is solved Go to step
313
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes Submit
Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 315
Received fax has poor print quality
Scanner does not respond
Stamp or Overwrite
Troubleshooting 317
Scan job was not successful
Existing file check box
Scanning takes too long or freezes the computer
Troubleshooting 318
Poor scanned image quality
Partial document or photo scans
Troubleshooting 319
Cannot scan from a computer
Troubleshooting 320
Solving home screen applications problems
An application error has occurred
An application error has occurred on
Troubleshooting 321
Tech Library
Troubleshooting 322
Contacting customer support
Mail
323
Product information
Edition notice
June
Trademarks
Licensing notices
324
325
Noise emission levels
Product disposal
Meter average sound pressure, dBA
Laser notice
Temperature information
Static sensitivity notice
Laser advisory label
Mode Description Power consumption Watts
Power consumption
Product power consumption
327
Off mode
Sleep Mode
Hibernate Mode
Regulatory notices for electromagnetic compatibility
Avis de conformité aux normes de l’industrie du Canada
Industry Canada compliance statement
329
Regulatory notices for telecommunication terminal equipment
European Community EC directives conformity
330
331
Industry Canada Canada
Industry Canada Canada
332
Japanese telecom notice
Using this product in Switzerland
333
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Utilisation de ce produit en Suisse
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Modular component notice
335
336
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
337
Extent of limited warranty
338
Additional rights
Patent acknowledgment
Limitation of liability
339
340
Numerics
Symbols
Index
Index 341
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