Troubleshooting (Cont.)
Commercial Mode Check / FTG Operation Troubleshooting
Commercial Mode Check
Use this flowchart to determine whether the TV is currently in Commercial Mode.
Press POWER on
Installer Remote.
TV turned | No |
ON? |
|
Yes |
|
Leave the TV set ON,
and press MENU on the
Installer Remote.
Function | No | |
Menu | ||
| ||
on display? |
| |
Yes |
|
TV is in
Commercial Mode.
TV
connected No to AC
Power?
Yes
Bad
TV
Press MENU repeatedly
as if to access the
Installer Menu.
Plug into AC
Power outlet.
menu display No no longer
toggles?
Yes
TV is in
Commercial Mode.
TV is not in Commercial
Mode. Call Technical Support for assistance.
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.
Symptom | Possible Cause(s) | Solution(s) | |
|
|
| |
Communication Error | Cable(s) not connected. | Check and connect communication cables. | |
(“Communications |
|
| |
TV not powered. | Check/connect the TV power cord. | ||
Timeout”) | |||
|
| ||
TV not turned ON. | TV needs to be turned ON (default setting of Installer Menu | ||
| |||
|
| item 118 POWER SAVINGS). | |
|
|
| |
| Wrong COM | In the FTG Device Configuration Application, select the | |
| (communication) port. | correct COM port for the cable being used. | |
|
|
|
64 |
