If the meter does not display a message after inserting a test strip:
PROBABLE CAUSE | WHAT TO DO |
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|
a. Batteries exhausted. | Replace the batteries. |
|
|
b. Batteries incorrectly | Check that the batteries are correctly |
installed or absent. | installed with the positive “+” side up. |
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c. Test strip inserted upside | Insert the test strip correctly with the |
down or incompletely. | contact bars end first and facing up. |
|
|
d. Defective Meter. | Call LifeScan Customer Care |
| FreePhone, UK: 0800 121200, |
| Republic of Ireland: 1800 535676. |
|
|
If the test does not start after applying the sample:
PROBABLE CAUSE | WHAT TO DO |
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|
| |
a. Insufficient blood sample. | Repeat the test with a new test strip | |
| and a larger sample. |
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|
| |
b. Defective test strip. | Repeat the test with a new test strip. | |
|
| |
c. Sample applied after automatic | Repeat the test with a new test strip; | |
shutoff (two minutes after last | apply sample only when | appears |
user action). | on the display. |
|
|
| |
d. Defective Meter. | Call LifeScan Customer Care | |
| FreePhone, UK: 0800 121200, | |
| Republic of Ireland: 1800 535676. | |
|
|
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