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Linksys RV016 manual Appendix a Troubleshooting, Common Problems and Solutions

Models: RV016

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10/100 16-Port VPN Router

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I’m having trouble getting my VPN tunnel to connect. What should I do? Perform the following steps until the VPN tunnel connects:

A.Double-check all of the settings. Make sure the IPSec Setup settings of the 10/100 16-Port VPN Router match the IPSec Setup settings of the remote VPN router or client, including the Preshared Key and Phase1 and Phase2 SA Life Time settings, which are used in the IKE with Preshared Key mode.

B.Click the Log tab of the Router’s Web-based Utility. Click the View System Log button. From the drop- down menu, select the VPN Log. The error message will indicate which setting is incorrect and needs to be changed on either the 10/100 16-Port VPN Router or the remote VPN router or client.

C.Make sure the IP address of the Remote Secure Gateway or Client is correct. Click the System Management tab of the Router’s Web-based Utility. Select the Ping radio button. Enter the IP address of the Remote Secure Gateway or Client in the Ping host or IP address field. Then click the Go button.

2.My VPN tunnel connects properly, but it frequently drops the connection. What should I do? Through the Router’s Web-based Utility, access the settings for your VPN tunnel. In the IPSec Setup section with IKE with Preshared Key mode selected, increase the Phase2 SA Life Time setting to 28800 seconds, which is eight hours. Then increase the Phase2 SA Life Time setting to 28800 seconds on the remote VPN router or client. If you need to check the status of your VPN tunnel, view the VPN Summary screen of the Router’s Web-based Utility.

3.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Linksys RV016 manual Appendix a Troubleshooting, Common Problems and Solutions
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RV016 specifications

The Linksys RV016 is a robust VPN router designed for small to medium-sized businesses, providing secure and reliable network connectivity. This device offers versatile features, catering to the demands of advanced users while maintaining ease of use for those less experienced with networking technologies.

One of the standout characteristics of the Linksys RV016 is its ability to handle multiple WAN connections. It features dual WAN ports, which enable load balancing and failover support. This ensures that in the event one internet connection fails, the other takes over seamlessly, minimizing downtime and enhancing productivity. The RV016 is equipped with eight Ethernet ports, providing sufficient connectivity for various devices within an office environment.

Security is a paramount consideration in the design of the RV016. The device supports a robust VPN (Virtual Private Network) capability, allowing secure remote access for employees working from home or traveling. The router supports both IPSec and PPTP VPN protocols, ensuring versatile and secure communication channels. Additionally, it offers advanced firewall features, including stateful packet inspection (SPI) and denial-of-service (DoS) attack prevention, which safeguard the network from unauthorized access and external threats.

Linksys has also incorporated Quality of Service (QoS) features into the RV016, allowing users to prioritize their network traffic. This is particularly useful for businesses that rely on voice over IP (VoIP) services or have high bandwidth applications, ensuring that critical applications receive the necessary bandwidth for optimal performance.

The RV016 supports a variety of network management protocols, including DHCP, DNS, and static routing, making it easy to integrate into existing network infrastructures. Its web-based interface simplifies configuration and management, enabling IT staff to efficiently set up network parameters without the need for extensive training.

In summary, the Linksys RV016 stands out as a feature-rich VPN router that combines security, reliability, and ease of use. Its multiple WAN support, advanced security features, and network management capabilities make it an ideal choice for businesses seeking a dependable networking solution. Whether handling remote access or managing network performance, the RV016 provides the necessary tools to keep business operations running smoothly.