Troubleshooting Tips | Printronix Integrated Network Interface Card

A Troubleshooting Tips

Windows Troubleshooting Tips

This section provides information on possible solutions to some standard Windows and NIC configuration errors.

Technical Support

If you require technical support, please have the following information available when you call:

1.What level of software are you running?

2.What type of attachment do you have?

3.What is your host operating system?

4.Give a detailed description of the problem.

5.How often, and when, does the problem occur?

6.Give a detailed description of your network and the components attached.

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Printronix Integrated Network Interface Card manual Windows Troubleshooting Tips, Technical Support

Contents

User’s Manual Software License Agreement User’s Manual Page Trademark Acknowledgements Page Table of Contents NIC Web Server Unix Configuration OS Configuration, Ipds Printer Addtcpifc AS/400 Configuration, Ipds Printer Snmp MIB Extra Features Glossary What Is The NIC? IntroductionOverview What Special Features Are Available? Logical Printer Architecture Logical Printer Architecture Phase Destinations/Queues ModelsDestinations/Queues Logical Printer Architecture Interfaces Integrated NIC Card LEDNET Speed Setting for 10/100Base-T Ping ftp.CompanyWebsite.com Conventions Used In This ManualPage Installation Installation ConfigurationConfiguration Tools Connecting To The Network Printing a NIC Test Configuration Tools Printing a NIC Test Configuration Using The Control Panel NIC Verification NIC VerificationNetwork Interfaces TCP/IP Routing Table IP Address Configuration Wireless NIC Configuration Using Control Panel IP Address Wireless NIC Configuration Using The Control PanelSubnet Mask Gateway Address Signal Strength Wireless Parameter ConfigurationOperation Mode Ssid Name Power Mgmt Wireless NIC Configuration Using The Control Panel ChannelTransmit Power Internat. Mode Encryption Key Configuration WPA Parameters Leap ParametersLeap Username Kerberos Enable Leap PasswordKerberos Parameters Kerb. Pwd KDC Port Number Clock Skew UnitsClock Skew SEC Configuration Tools Tckt Life Units Tckt Life SECRenew Life Units Page Html Forms NIC Html Structure Html Forms Printer Status Screen Printer Status Screen Configuration Alternatives Configuration AlternativesTelnet Remote Shell FTP NIC Web Server Configuration Configuration Network Configuration TCP/IP NetworkTCP/IP Network Interface Network Configuration Defining a Gateway Address for Wireless Ethernet Routing Routing Wireless Wireless Wireless Network Configuration, 802.11b Mode Network NameSpeed Type Speed Transmit Power Power Mgmt ModeInternational Mode Antenna Profile WPA ModeWPA Cipher WPA Passphrase Authentication Method Default KeyPassword Key Value Hex Windows Network NetBIOS TCP/IP Windows Network NetBIOS TCP/IPWorkgroup Name Print Path Configuration Destination SettingsPrint Path Configuration Name ServicesBack Channel Selected Model Model Type Current Model Settings Current Model Settings BannerFilter Header String Printer ConfigurationTrailer String Selected Log Path Print Model Configuration Print Model Configuration Banner Trailer String Log Path Configuration Log Path ConfigurationLogpath Type Logpath Port LogPath Configuration TN5250/3270 Configuration TN5250/3270 Configuration Port Host IP Device Description Resource NameMessage Queue Name Message Queue Library Wscst Name Device TypeWscst Library Auto Connect Snmp Configuration Snmp Manager Alert Posting SettingsSnmp Configuration Mail Alert Posting Settings Syslog Alert Posting Settings Default Disabled Alert Groups Snmp Alert Groups Configuration Alert Groups and Printer Events Snmp Configuration Alert Groups and Printer Events Snmp Configuration Alert Groups and Printer Events Rfid Administration Configuration Administration ConfigurationSystem Information Location DescriptionContact Printer Serial Number DNS Server Smtp Server Passwords Passwords Security Configuration System ConfigurationKerberos Configuration System Configuration Print Server Settings Key Distribution Center KDC SettingsKerberos Configuration Status Status I/O PortCredentials Information Status Network Status Network Status Network Windows Environment Description Windows Configuration Configuration Using ARP Windows NIC ConfigurationWindows NIC Configuration Mandatory Configuration Using ARP Communicating Across Routers Changing Workgroup Names Changing Workgroup Names NIC Default Destinations Mapped I/O Port Changing Destination NamesPRN Changing Destination Names Windows Host Configuration Windows Vista SetupWindows Host Configuration Choosing a Printer Port Selecting a Printer Driver to Install Naming a Printer Sharing the Printer on the Network Completion of the Printer Driver Installation Specifying Port Settings Windows XP/2000/2003 Server Host Setup Windows XP/2000/2003 Server Host Setup Windows Host Configuration Windows XP/2000/2003 Server Host Setup Windows Host Configuration Existing driver Windows Host Configuration Windows XP/2000/2003 Server Host Setup Windows Host Configuration Windows XP/2000/2003 Server Host Setup Click Finish to send the wizard settings to the printer 108 Unix Environment Description Unix Configuration Unix NIC Configuration Using ARPUnix NIC Configuration Using ARP Using Rarp Using Bootp Using Bootp Communicating Across Routers Unix Host Configuration Manual System V Host SetupManual System V Host Setup NIC Installation on HP-UX NIC Installation on HP-UXExplanation of command line Solaris 2.6 7 NIC Setup TroubleshootingSolaris 2.6 7 NIC Setup Printername Manual LPR/LPD Host Setup Manual LPR/LPD Host Setup NIC Configuration for AIX Standard ProcessingSelect Printer/Plotter Select Print Spooling NIC Configuration for AIX Local FilteringEnter smitty mkvirprt AIX Remote Queue Time-Out Setting Solaris 2.6 7 NIC Setup TroubleshootingPrinting From AIX Printing With FTP Printing With FTP Direct Socket Printing Requirements OS Configuration Ipds Printer Configuration Checklist Configuring PSF for z/OS to Print Ipds Files Configuration ProcedureConfiguration Procedure Define the Communications Control Unit to z/OS Configuring PSF for z/OS to Print Ipds FilesModify the TCP/IP Profile in z/OS Mvscp Modifying TCP/IP Profile Smalldatabufferpoolsize DatabufferpoolsizeTinydatabufferpoolsize Keepaliveoptions Gateway Verify the Printer Connection Define the Printer to JES JES2 Printer DefinitionsJES3 Printer Definitions Define the Printer to PSF 134 135 Ipaddr Sample Psfproc procedure Starting a TCP/IP-attached Printer Verifying a TCP/IP-Attached Printer on z/OSStopping a TCP/IP-attached Printer Verifying a TCP/IP-Attached Printer on z/OS Sharing Line Matrix Printers on z/OS Resolving Ipds Printing ProblemsJES Spool Printer Sharing Sharing Line Matrix Printers on z/OS JES Spool Printer Sharing TimeoutMgmtmode Failure Port Switching Printer Sharing Handling z/OS Connectivity ProblemsHandling z/OS Connectivity Problems Ping is Not Successful Ping is Successful Ping is Successful 142 Developing Line Descriptions With Crtlineth AS/400 Configuration Ascii Printer Example NIC Line Description Configuring AS/400 For Ascii Using TCP/IP Configuring With AddtcpifcSsap Configuring AS/400 For Ascii Using TCP/IP EthlanInternet Address Configuring a Local Domain And Hostname Configuring a Router Definition WithConfiguring a TCP/IP Host Table Entry Configuring a Router Definition With Addtcprte Setting Up Printing For Ascii Files Configuring The AS/400 For PrintingRemote Printer Queue name IP Address Prtq Rmtsys IntnetadrJOB Splnmbr Only Manufacturer Type and Model Mfrtypmdl Transform Transform= *NONE = *WSCSTCONT132 Internet Address Intnetadr Setting Up Printing For Ascii Files To Create An Automatic Remote Output Queue ‘9.99.57.173’ See Note onOutput Queue Outq Remote System Rmtsys Manufacturer Type Mfrtypmdl Configuring The AS/400 For Printing Connection Type Cnntype Verify Printing On AS/400 Verify Printing On AS/400 AS/400 Ascii Troubleshooting AS/400 Ascii Troubleshooting AS/400 Configuration Ipds Printer Configuring On AS/400 As An Ipds PrinterPrinting AFP, IPDS, And SCS Files Control Panel Settings Menu Configuring On AS/400 As An Ipds PrinterSetup Port Configuration Checklist Configuring An Interface For Ethernet Configuring An AS/400 TCP/IP Interface WithElan Normal Configuring a TCP/IP Host Table Entry Configuring PSF With Crtdevprt On V3R2 Configuring PSF/400 For Ipds On V3R2 Devcls RMT DevdType Ipds Model Remote location Rmtlocname TcpipDevice Description Devd Joblibl Configuring AFP With Crtpsfcfg On V3R2Nordyf Immed Text description Printertype Network Printer PSF Configuration PsfcfgDFT Library Specify Qgpl Ipds pass through Ipdspasthr Release timer Rlstmr Configuring AFP With Crtpsfcfg On V3R7 Or V4R1 Optional Configuring PSF/400 For Ipds On V3R7 And Above Configuring PSF/400 For Ipds On V3R7 And Above TCP/IP activation timer 170Remote location Name or address Configuring PSF With Crtdevprt On V3R7 And Above Option ALL BLDRB1PRT Devcls LAN Acttmr Activation timerRmtlocname Usrdfnopt Form Feed Formfeed Specify *CONT Activation Timer Acttmr Configuring PSF for Ipds On V4R2 And AboveRemote Location Rmtlocname User-Defined Object Usrdfnobj NO, *YES Configuring AFP with Crtpsfcfg on V4R3 and Above OptionalNomax Blank Search Configuring AFP with Crtpsfcfg on V4R3 and Above OptionalNone NONE, *CHKFIRST, *CHKALL Libcrtaut Configuring PSF with Crtdevprt On V4R2 and Above Size control PagsizctlRemote Location name or address Rmtlocname Ipds Configuring PSF with Crtdevprt On V4R2 and Above Device Type Type Device Class DevclsDevice Model Model LAN attachment Lanattach Form Feed Formfeed Configuring PSF with Crtdevprt On V4R2 and Above Font Font Verifying The Ipds Configuration On AS/400 Verifying The Ipds Configuration On AS/400 Sharing The AS/400 Printer On The Network Sharing The AS/400 Printer On The Network Crtpsfcfg Rlstmr Nordyf Printer Sharing ParametersChgpsfcfg Crtpsfcfg Actrlstmr Printer Sharing Parameters Printer Sharing AS/400 Where Set ParameterCrtpsfcfg Acttmr Nomax Crtpsfcfg Actrlstmr Nordyf Crtpsfcfg Rlstmr Crtdevprt Acttmr NomaxChgdevprt PSF/400 Terminates When Initialized AS/400 TroubleshootingCannot Ping The Printer Cannot Ping The Printer Spooled Print File Remains In PND Status AS/400 TroubleshootingSpooled Files Disappear Without Printing Data Is Being Clipped OS Configuration For a TN3270E Printer OS Configuration TN3270ECoax Printer Support Fmid HPRT100 Program Materials Program MaterialsCourwtr Proc Sysabend DD SYSOUT= Sysudump DD SYSOUT= Vtam Definitions For SCS and DSE TN3270E Vtam Definitions For SCS and DSE TN3270EJES2 TN3270E Vtam Major Node Printer with SNA Character SET LU1 Tcpip Configuration With TN3270E Tcpip Configuration With TN3270E TN3270E Printer Inventory Manager As Defined With TN3270E FSAFSS Program Materials VTAMDSE1 DestVTAMSCS1 VTAMSCS2 Ippw Program Materials Dest Prmode LinectFCB Segment Threshld Program Materials Printer Inventory Manager As Defined With TN3270E Program Materials Configuration Screens Configuration ScreensConfiguration Forms Configuration Html Forms Generic Printer Active Prof Curr Conns 3 Records Displayed RMT3 *PRINTER PPE LU3PRT 204 Setting Up TN5250 Print Queues On AS/400 10 AS/400 Configuration TN5250 Setting Up a TN5250 Connection/Device Via a Telnet Session Setting Up a TN5250 Connection/Device Via a Telnet Session Command List Using Telnet Commands for TN5250Store Commands User Supplied Values TN5250 Auto Connect Command List CommandsUsing Telnet Commands for TN5250 Getting Started TN5250 Job Formatting TN5250 Job FormattingDevd Online Transform Prtermsg InfoMfrtypmdl Same PPRSRC1 Mfrtypmdl Font Identifier Font Help Font Identifier Font HelpWscst None 212 Monitoring Printers Implementing Printer ManagementAgent/Manager Model Information Provided By The MIB Standards Of Network Printer MIBsGeneral Information About MIBs Implementing Printer Management Monitoring With AIX NetView/6000 Monitoring ToolsGetting The Latest MIB Information Snmp Monitoring Tools PrintNet Enterprise Suite Setting The Snmp Community Name Commands Command Shell OverviewNpsh Access Methods Getting Command Help Main npsh Command Prefixes? Command Command Prefixes Complete Command List Store CommandsStore Commands Complete Command List Set the wireless transfer rate speed Set wireless transmit power Store ifc Ifnum wlan profile WIFI-PROFILE Store ifc Ifnum wlan country COUNTRY-CODE Store kerberos config tktlife Lifetime smhd Store kerberos password Kerberospassword Command to change the print server name Maps the port number to a destination Store pserver from default Used in Pxml operation Default Store tcpip tcp rxwin Packets Example store tcpip tcp rxwin Set all TCP/IP network settings back to factory defaults Default Unconfigured empty IP address Complete Command List Set Commands Set Commands Services User JobCksum Printer Set logpath from stored Onlcr DescrambleXtab Set all model settings back to factory defaults Set all parallel port settings back to factory defaults Set snmp manager Index Ipaddress TRAP-COMMUNITY Set snmp emailformat Index -short Sets the printer serial number 244 Set Commands Add or remove a user on the NIC defined by name Set all user settings back to factory defaults Wlan List Commands = comms-quality List Commands For Wireless NIC with Symbol RF cards only 250 List the license details and license key number List the status of output tests on the I/O ports Miscellaneous Commands Miscellaneous Commands Fox TtsLoopb Echo string or redirect string to an I/O port using Keycode Extra Features Users And PasswordsNIC Security NIC Security Http//NICIPaddress/adminConf.html Reset The NIC Password TCP Access ListsReset The NIC Password List the current access list. Syntax Printer And Print Job Monitoring Printer Monitoring And LoggingPrinter And Print Job Monitoring Key Printer Logging Terms Printer Logging Through Logpaths Printer Monitoring And LoggingType Printer Series/Models Key Combination Downloading Software Through The Network Interface Card NICOnline + Paper Advance Online + page Eject This is the file you will download into the NIC Put filename.prgEnter NIC Naming Schemes Periodic PingNIC Naming Schemes Periodic Ping 268 Troubleshooting Tips Windows Troubleshooting TipsTechnical Support Html Configuration Forms Will Not Display Appendix a Windows Troubleshooting TipsNIC Cannot Be Found On The Network Errors Occur When Defining An LPR Printer Errors Occur When Defining An LPR PrinterCannot Browse The NIC On The Network TCP/IP Access Problem Printer Errors When Printing Or No Output Web Browser/HTTP Problem Web Browser/HTTP Problem Installing Microsoft TCP/IP Printing Windows NT 4.0 Or 2000 Host Setup Problems Windows NT 4.0 Or 2000 Host Setup Problems Appendix a Unix Troubleshooting Tips Unix Troubleshooting Tips Nothing Prints Nothing Prints Stair-Stepped Output No Form Feed Or Extra Page Comes Out No Form Feed Or Extra Page Comes Out Front Panel Message Dynamically Set Params Read Only Config http on TCP/IP Access Problem Appendix a Web Browser/HTTP Problem Web Browser/HTTP Problem Kerberos Kerberos Enabled Wireless NIC Configuration Appendix B Kerberos Enabled Wireless NIC Configuration Configuring the Print Server for Kerberos Authentication Configuring the Print Server for Kerberos Authentication 286 Printronix Customer Support Center Customer Support Appendix C Printronix Supplies Department Printronix Supplies Department Glossary ARPDNS Eeprom FTPHtml LPD/LPR LEDMAC MIB Pserver RAMRarp Rprinter ROMTCP/IP UTP 294 AS/400 Ascii Index Ascii Index Index Html MVS Index Ptxsetup TCP/IP Index Index Page 253113-001