Appendix A Windows Troubleshooting Tips
Printer Errors When Printing Or No Output
•Is there a large job currently printing which is taking up all of the printer resources? Usually when printing from Windows 95/98 stations, a busy printer can cause Windows to display a printer error message. This is because it demands immediate printer attention rather than holding the data until the printer is ready again. The best way around this is to use a central spooling station like an NT server.
•Have you tried restarting the spooler under “Control Panel:Services”? Sometimes this is needed to get printing started.
NOTE: As a last resort, you may want to reboot the Windows station. Sometimes this is the only option to completely clear this situation. The NIC usually has nothing to do with this problem.
TCP/IP Access Problem
If you can ping the printer from a workstation, but you cannot Web browse, Telnet, or print to the printer through the NIC, there may be an incorrect entry in the TCP access list. In order for this workstation to use the NIC interface in this case, one of two things must happen.
•The TCP list must have an entry added to grant access to this workstation, or
•All entries must be deleted from the TCP list to grant all workstations/hosts access to the above TCP services.
To view the current access list, use the printer control panel to access the configuration menu (see the User's Manual for configuration menu information). From the DIAGNOSTICS/Printer Tests menu choose the
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