Printronix Integrated Network Interface Card manual Unix Troubleshooting Tips

Appendix A Unix Troubleshooting Tips

Unix Troubleshooting Tips

This section provides information on possible solutions to some standard configuration errors. If you require technical support, please have as much of the following information available when you call:

1.What level of software are you running?

2.What type of attachment do you have?

3.What is your host operating system?

4.How often, and when, does the problem occur?

5.Give a detailed description of the problem.

6.Give a detailed description of your network and the components attached.

NIC Cannot Be Found On The Network

•Have you configured the NIC with a unique and valid IP address which corresponds with the other IP addresses on your network? For example, are you sure no other device is using this IP address?

•Are you sure you are trying to talk to the NIC from a Unix station on the same subnet? Currently, the print server can only be seen locally unless you configured it with a routing entry.

•If you look at the back of the printer, is the STAT LED flashing once a second or is it quicker than that? A slower, once-a- second rate tells you that the print server is in fact configured with an IP address. A faster rate indicates it knows nothing about this, so you may need to try the configuration process again.

•Have you confirmed that the network connection to the NIC is working correctly? Trying different network cables and locations will help narrow down the problem.

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