C Customer Support
Printronix Customer Support Center
IMPORTANT Please have the following information available prior to calling the Printronix Customer Support Center:
•Model number
•Serial number (located on the back of the printer)
•Installed options (i.e., interface and host type if applicable to the problem)
•Configuration printout:
Thermal Printer
See “Printing A Configuration” in the Quick Setup Guide.
Line Matrix Printer
Press PRT CONFIG on the control panel, then press Enter.
•Is the problem with a new install or an existing printer?
•Description of the problem (be specific)
•Good and bad samples that clearly show the problem (faxing of these samples may be required)
Americas | (714) | |
Europe, Middle East, and Africa | (31) | 24 6489 311 |
Asia Pacific | (65) | 6548 4114 |
http://www.printronix.com/public/support.aspx
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