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CCustomer Support

Printronix Customer Support Center

IMPORTANT
Please have the following information available prior to calling
the Printronix Customer Support Center:
•Model number
•Serial number (located on the back of the printer)
•Installed options (i.e., interface and host type if applicable to
the problem)
•Configuration printout:
Thermal Printer
See “Printing A Configuration” in the
Quick Setup Guide
.
Line Matrix Printer
Press PRT CONFIG on the control panel, then press Enter.
•Is the problem with a new install or an existing printer?
•Description of the problem (be specific)
•Good and bad samples that clearly show the problem (faxing of
these samples may be required)
Americas (714) 368-2686
Europe, Middle East, and Africa (31) 24 6489 311
Asia Pacific (65) 6548 4114
http://www.printronix.com/public/support.aspx