8 | Troubleshooting |
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| Problem | Suggested Solution |
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| The system hangs during the boot | Make sure the SCSI BIOS on the motherboard |
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| process after installation. | has been disabled. |
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| The system hangs during the boot | Make sure the MegaRAID Express 500 |
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| process after installation. | adapter card is installed in the proper PCI |
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| expansion slot. It must be installed in the |
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| RAID Upgrade PCI slot. |
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| Some operating systems do not load | Check the system BIOS configuration for PCI |
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| in a computer with a MegaRAID | interrupt assignments. Make sure some |
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| Express 500 adapter. | Interrupts are assigned for PCI. |
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| Initialize the logical drive before installing the |
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| operating system. |
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| One of the hard drive in the array | Check the drive error counts using Power |
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| fails often | Console 500. |
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| Format the drive. |
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| Rebuild the drive |
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| If the drive continues to fail, replace the drive |
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| with another drive with the same capacity. |
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| Pressed <Ctrl> <M>. Ran | Check the drives IDs on each channel to make |
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| Megaconf.exe and tried to make a | sure each device has a different ID. |
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| new configuration. The system |
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| hangs when scanning devices. | Check the termination. The device at the end |
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| of the channel must be terminated. |
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| Replace the drive cable. |
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| Multiple drives connected to | Set the drives to spin on command. This will |
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| MegaRAID Express 500 using the | allow MegaRAID Express 500 to spin two |
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| same power supply. There is a | devices simultaneously. |
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| problem spinning the drives all at |
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| once. |
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| Pressing <Ctrl> <M> or running | These utilities require a color monitor. |
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| megaconf.exe does not display the |
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| Management Menu. |
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| At system | For proper cache memory operation, you must |
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| MegaRAID Express 500 installed, | install at least 16 MB of memory in |
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| the screen display is garbled or does | MegaRAID Express 500. |
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| not appear at all. |
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| Cannot flash or update the | You may need a new EEPROM. |
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| EEPROM. |
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Chapter 8 Troubleshooting | 99 |