Repair

Service for Mackie products is available at a factory- authorized service center. Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If your Digital X Bus needs service, follow these instructions:

1.Review the preceding troubleshooting sugges- tions. Please.

2.Call Tech Support at 1-800-898-3211, 7 am to

5 pm PST, to explain the problem and obtain a Service Request Number. Have your Digital X Bus’ serial number ready. You must have a Service Request Number before you can obtain service.

3.Pack the Digital X Bus in its original pack- age, including endcaps and box. This is VERY IMPORTANT. Mackie is not responsible for any damage that occurs due to non-factory packaging.

4.Include a legible note stating your name, ship- ping address (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it.

5.Write the Service Request Number in BIG PRINT on top of the box. Units sent without a Service Request Number will be refused.

6.Tech Support will tell you where to ship the Digital X Bus for repair. We suggest insurance for all forms of cartage.

7.We’ll try to fix the Digital X Bus within three to five business days. Ask Tech Support for the latest turn-around times when you call for your Service Request Number. The mixer must be packaged in its original packing box, and must have the Service Request Number on the box. Once it’s repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non-warranty repair.

Note: You must have a sales receipt from an Au- thorized Mackie Dealer to qualify for a warranty repair.

Manual Owner's

Need Help?You can reach a technical support representative
Monday through Friday from 7 AM to 5 PM PST at:

1-800-898-3211

After hours, visit www.mackie.com and click Support,or email us at: techmail@mackie.com

Owner's Manual

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